Manager, Business Continuity - Philadelphia Gas Works

Philadelphia Gas Works

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The Philadelphia Gas Works (PGW) is the largest municipally-owned gas utility in the nation, supplying gas service in the City of Philadelphia to over 500,000 customers.  From its humble beginnings in 1836, PGW has grown into the large, modern facility that exists today.  As one of the nation's leading natural gas providers, PGW prides itself on stability and continual growth. PGW is dedicated to becoming the Greenest Natural Gas Delivery Company in the region.

Become part of the PGW Team!

Manager, Business Continuity

This Manager I (M1) level position is responsible for overseeing the critical areas of Disaster Recovery/Business Continuity Preparedness and development and publication of departmental policies and procedures documentation. The incumbent’s primary responsibility is to act as department representative in strategic and financial planning processes and build an enterprise-wide plan that addresses specific risks or events; crisis scenarios to link possible risk events; crisis response plans, and business resumption plans within departments or at the corporate level and documentation of aforementioned. This position is subject to out-of-hours calls regarding alarms, security breaches and emergency situations and maintains working relationships with local, state, and federal emergency response organizations, within the National Response Framework. The impact of decisions may not be measurable until 3 to 6 months after decisions are made.

Business Continuity

Planning Develop, implement, and maintain the enterprise-wide Business Continuity Plan that addresses all the components necessary to respond and recover from a crisis. This includes but is not limited to:

- Planning simulated exercises to test effectiveness of plans and employee responses (i.e., fire drill, bomb drill, evacuation/escape plan, etc.); recommends improvement plans based on test results; ensures After Action Reports are prepared upon event conclusion.

- Ensuring departments are structured for efficient operations under both normal and disaster/crisis situations.

- Acting as a liaison with federal, state, local businesses/agencies that may impact PGW’s policy/procedure, business continuity or other emergency plans.

- Participating in organizations such as the Southeastern PA Regional Task Force and the Delaware Valley Intelligence Center to take advantage of federal, state, and local funding opportunities.

- Assessing PGW’s mission and resource requirements, evaluating departmental vulnerabilities, including physical security, identifying recovery options, and developing detailed recovery procedures.

- Providing a leadership role within the Emergency Response All-Hazards community through implementation of the National Incident Management System (NIMS) and the Incident Command System (ICS), as required by the federally mandated National Response Framework.

- Serves as primary administrator for all Business Continuity Software systems.

Implement a business recovery planning process and Business Impact Analysis (BIA) documents; compiles results and prepares executive summaries of high-level business recovery plans for presentation to the senior team and/or the PUC.

Perform on-going and continuous evaluation of existing organizational policies and procedures to ensure that they align with changes to regulations and business practices at every level; provides recommendations and managerial expert direction to the various departments to develop policies and procedures for each unit’s operation.

Lead the process to select software solutions for use at PGW in the areas of Business Continuity Planning development and tracking software.

Manage and lead corporate task teams formed to address specific emergencies or other situations (e.g., specific physical or cyber-security threat conditions) and ensures that the assessments and responses are included in the appropriate plans or policies and procedures. Teams include but are not limited to Winter Operations Group, Tactical Contingency Planning Committee, Operating Departments and Security Task Force to threat level conditions.

Personnel Management

Coordinate subordinate work activities by developing project timelines, milestones and analyzing impact, determining priorities of activities, making work assignments, monitoring projects, and providing direction and assistance as needed.

Assess employee needs ensuring subordinates are properly trained and adhere to company policies, practices and procedures including collective bargaining agreement when applicable.

Evaluate and meet with subordinates to discuss work performance providing appropriate recommendations and disciplinary actions to ensure employees are well equipped to meet and/or exceed job expectations.

Finance & Accounting

Develop the operating and capital budgets for assigned unit and prepares final budget recommendations with variance explanations and metrics to the SVP for submission to Finance and Executive Staff; establishes tracking systems for maintaining control of unit expenditures for standard work needs & special project coordination; allocates budgets consistently within project and operating plans.

Other Related Functions

Keep abreast of current trends and technological developments regarding disaster planning and procedural documentation; recommend and implement best practices.

Ensure all Business Continuity projects align with PGW strategic plans; identifies issues inhibiting the attainment of project goals and recommends corrective action.

Perform other special projects and assignments as directed.

Bachelor’s degree in public administration, Business Management, Business Continuity, or other related field of study.

5 to 7 years’ experience work experience.

Business Continuity Planning Certification (CBCP), or equivalent preferred.

Must have knowledge of government regulations, executive orders, and agency rules.

Must have knowledge of general office practices such as finance management, team building, strategic planning, relationship management, leadership, and resource management.

Must be a skilled leader with the ability to establish and maintain a high level of customer trust and confidence in the departments, build a quality team-oriented customer focused professional staff in tune with the client’s business needs.

Knowledge and experience within the gas and/or utility industry or similar environment is preferred.

Must be an effective verbal and written communicator with the ability to interpret complex regulations and develop user-friendly policies and procedures for all levels of employees.

PGW is proud to be an Equal Opportunity and Affirmative Action Employer, M/F/D/VAAP/EEO.

Work Location: 800 W Montgomery Ave, Philadelphia, PA 19124

Corporate Offices: 800 W Montgomery Ave, Philadelphia, PA 19122

While we appreciate all responses, only those who are uniquely qualified will be contacted.