Manager - Chick-fil-A
Bonney Lake, WA 98391
About the Job
Job Title: Restaurant Manager
Company Overview: Join our dynamic team at Chick-fil-A, one of the largest American fast food restaurant chains and the largest specializing in chicken sandwiches. Chick-fil-A is dedicated to providing delicious meals in a welcoming atmosphere. We pride ourselves on our commitment to quality ingredients, excellent customer service, and fostering a positive work environment for our employees.
Position Overview: We are seeking a dedicated and experienced Restaurant Manager to oversee daily operations and ensure the smooth functioning of our establishment. The ideal candidate will be passionate about food quality and safety, customer service, and team development, with a proven track record of leadership in the restaurant industry.
Responsibilities:
- Steward Resources: Manage all resources efficiently to maximize productivity and minimize waste. This includes overseeing efforts to limit food waste and controlling labor costs to ensure profitability. Analyze data to identify areas for improvement and implement cost-saving measures without sacrificing quality or service.
- Team Management: Lead and inspire a diverse team of individuals. Utilize training and development plans to promote professional & personal development and ensure high levels of performance.
- Cultivate Team Culture: Foster a positive and inclusive work environment where all team members feel valued, respected, and motivated to excel. Lead by example and uphold our mission to be the most caring company in Bonney Lake.
- Customer Satisfaction: Uphold our commitment to exceptional customer service by setting and maintaining high standards for food quality, cleanliness, and overall dining experience. Address customer concerns and feedback promptly and professionally.
- Goal Implementation: Work closely with senior management to develop and implement strategic goals and initiatives aimed at driving business growth and enhancing the overall guest experience. Monitor progress towards goals and adjust strategies as needed to ensure success.
- Compliance: Ensure compliance with all relevant health, safety, and sanitation regulations, as well as company policies and procedures. Conduct regular inspections and audits to maintain cleanliness and safety standards.
- Shift Management: Oversee day-to-day operations during scheduled shifts, including opening and closing procedures, staffing assignments, and resolving any issues or conflicts that may arise.
Qualifications:
- Proven experience in a managerial role within the restaurant industry, preferably in a fast casual or similar setting.
- Strong leadership and interpersonal skills, with the ability to motivate and inspire a diverse team.
- Excellent communication skills, both verbal and written, with the ability to effectively interact with customers, employees, and senior management.
- Solid understanding of restaurant operations, including inventory management, food safety protocols, and customer service best practices.
- Ability to work flexible hours, including evenings, weekends, and holidays, as needed.
- ServSafe certification and/or other relevant industry certifications are a plus.
If you are a passionate leader with a strong work ethic and a commitment to excellence, we invite you to join our team and help us continue to grow and succeed in the competitive restaurant industry.
Chick-fil-A is one of the largest American fast food restaurant chains and the largest specializing in chicken sandwiches. The company is headquartered in College Park, Georgia. Chick-fil-A operates 2,836 restaurants, primarily in the United States.