Neiman Marcus Group is a relationship business that leads with love in everything we do—for our customers, associates, brand partners, and communities. Our legacy of innovating and our culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences. Our brands include Neiman Marcus and Bergdorf Goodman. 

Your Role 

This position is responsible for planning, organizing, staffing, directing and controlling essential variables within their department. The managing of daily responsibilities is in conjunction with short and long term goals and objectives of the department.

The App Merchandising Manager's primary responsibility is to enhance the luxury customer experience and love of fashion through the Neiman Marcus mobile app. This involves a combination of content and commerce strategies aimed at engaging customers and ultimately driving conversions. The role requires a detail-oriented individual with strong technical skills, excellent time management, problem-solving ability, and the capability to multitask effectively. Additionally, strong interpersonal skills are essential to collaborate with various stakeholders. 

What You’ll Do 

• Content Management and Analysis: As the manager, you will leverage merchandising analytics to collaborate closely with marketing and creative teams. Your primary objective will be to strategically plan, request, test and report on content across all app placements.
• Optimization of Traffic and Conversion Funnels: The manager demonstrates a clear understanding of traffic and conversion funnels. By analyzing these funnels, they identify areas for optimization and work to improve the customer journey and overall conversion rates.
• Build a Framework for Customized Merchandising and Styling Experiences: Make the app about the customer by delivering content appropriate for their journey. Champion product discovery, associate insights and data-driven organization in the content decisions made in the app.
• Utilize data to identify opportunities. Provide app-focused guardrails for campaigns and brand moments.
• Contribute to the App Roadmap: Work with the UX/Product/Tech teams to identify opportunities to enhance app functionality based on the customers relationship with content.
• Reporting of Insights: Consistently communicate valuable insights and opportunities to cross-functional partners to ensure a collaborative approach to decision-making. Develop analytically sound approaches to decision making. This includes by division, brand, category, promo and content placement.
• Be The Voice of the App: Partner with other business stakeholders to understand the key business drivers and opportunities for growth across the organization and develop an app marketing and merchandising plan to drive sales, engagement and conversion.
• Passion for Fashion and Partners: You will be the fashion lead for the app. Being dialed into competitive and industry information as well as partnering with our fashion gurus across the company will be core to your success. 

What You Bring 

• Bachelor’s degree.
• Minimum of 3+ years of relevant retail experience. Ecommerce preferred.
• Strong experience in large scale enterprise organizations. Luxury retail preferred.
• Excellent communication skills – interpersonal, verbal and written.
• Strong commitment to timelines, accuracy, organization and professionalism.
• Thrives in a fast-paced and cross functional environment with a company first mindset.
• Proactive, self-motivated, passionate, and accountable. A self-starter approach with an eagerness to consistently meet and exceed objectives and take on more responsibility.
• Strong analytical skills with hands-on experience using data analytics tools. Adobe Analytics experience preferred. Advanced Excel and Microsoft Office skills required.
• Experience driving result-oriented actions
• Experience in an “ownership” position overseeing site content / visual merchandising with the goal of driving ecommerce KPIs is preferred. 

Inclusive Benefits 
We offer an inclusive and comprehensive range of benefits to our valued associates, including:
•    Medical, Dental, Vision Benefits
•    Disability Benefits
•    Paid Parental Leave, Paid Family Leave, and Adoption Support 
•    Paid Time Off
•    Retirement Savings Plan (401K) and Life Insurance 
•    Financial Solutions
•    NMG Associates Core Discount of 30%
•    Personal and Professional Development Opportunities 
For more information, please click “Our Benefits” section on our career site or reference the link here: https://www.neimanmarcusgroup.com/benefits  

About Neiman Marcus Group 
As one of the largest multi-brand luxury retailers in the U.S., with 3,000+ of the world's most desirable brand partners, we're delivering exceptional products and intelligent services enabled by our investments in data and technology. Through the expertise of our associates, we deliver and scale a personalized luxury experience across our three channels of in-store, eCommerce, and remote selling. Our NMG|Way culture, powered by our people, combines individual talents into a collective strength to make life extraordinary. Our brands include Neiman Marcus and Bergdorf Goodman.  
Our legacy of innovation and culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences. As a female-founded, female-majority organization that outpaces the U.S. population in racial and ethnic diversity, our people are at the heart of our progress, and we take great care to protect and empower them. 
We are committed to equal employment opportunity regardless of race, color, religion, sex, pregnancy, sexual orientation, gender identity and/or expression, marital status, age, national origin, disability, genetic information, veteran status, or any other status protected by federal, state, or local law. 
We are committed to providing reasonable accommodations during our Talent Acquisition process. If you have a disability and need assistance or an accommodation, please email us at ApplicantSupport@NeimanMarcus.com.

Primary Location

Job

Job Posting

Overtime Status