Manager, Adoptions & Transport - ASPCA

Responsibilities include but are not limited to:  

Functional Duties (60%) 

• Manage the day-to-day functions of the R&R Center’s Placement & Transport Program, including internal transport between ASPCA facilities, transfer partner placement, and direct adoptions 

• Work closely with NYC teams to ensure transport arrangements have been for incoming animals and that all transports are safe and humane  

• Collaborate with the veterinary team to plan timely transport to emergency and specialty veterinarians as needed  

• Work with behavior, veterinary, and care teams to determine which placement avenues are most appropriate for each dog, arranging internal and external transfers as appropriate 

• Proactively monitor placement pipeline, ensuring adequate resources to expedite placement 

• Maintain open lines of communication with the Adoption Center in NYC, arranging transfer and/or exchange of animals based on the greatest potential for successful and expedient placement 

• Maintain up to date knowledge of each dog in care and ready for placement 

• Gather and review relevant medical, behavioral, and photo/video animal information and submit to Centralized Placement to facilitate partner placement 

• Provide biographical information for public facing dog adoption profiles 

• Ensure a non-judgmental, positive approach to direct adoption and in coaching accommodations and good choices with prospective adopters 

• Work directly with adopters to ensure high quality placements, creating a positive experience for dogs and potential adopters, eliminating ineffective barriers to adoption 

• Collaborate with veterinary, behavioral, and sheltering colleagues to develop a transition plan for each dog, minimizing post-adoption setbacks and pain points for placement partners and adopters  

• Conduct post-adoption follow-up calls and/or emails and serve as the main point of contact for adopters in need of advice or assistance post-placement 

• Serve as the primary point of contact for placement partners with questions about dogs available for transfer and dogs that have recently been transferred to their care 

• Maintain handling skills and develop strong collaborative relationships with colleagues by participating in playgroup, behavior treatment, loading dogs for transport, veterinary exams, and humane euthanasia as needed and when appropriate  

People Management (30%) 

• Provide direct oversight of Coordinator, Adoptions and Coordinator, Transport  

• Ensure team adheres to standard operating procedures, protocols, and regulatory requirements, and maintain accurate records of compliance activities    

• Arrange tasks and resources effectively to optimize workflow and ensure efficiency  

• Set clear, achievable team goals, inspiring and motivating team members to perform at their best  

• Facilitate ample and open communication within and across teams   

• Directly and immediately address conflict and concerns as the arise, ensuring difficult conversations are productive, respectful, and meaningful   

• Monitor and evaluate employee performance, fostering growth by providing coaching, regular and timely feedback, and formal appraisals  

Administrative and Operational Duties (10%) 

• Work with R&R Center leadership to create, review, and update standard operating procedures and operational documents to align with all regulatory requirements  

• Attend and meaningfully contribute to all relevant R&R Center and ASPCA meetings 

• Accurately track and report time worked, time off, and work-related expenses   

• Responsibly steward R&R Center assets   

Core Values 

Exemplifies the ASPCA’s Core Values: 

• Has Commitment and dedication to improving the lives of animals 

• Demonstrates Ownership and feels responsible for outcomes 

• Believes in Team – that we are stronger together 

• Seeks to Elevate others and reimagine what is possible 

• Focuses on Impact, specifically making change for animals 

Education and Work Experience 

• High School Diploma or GED required, B.S. or B.A. preferred 

• Minimum of 2 years of management experience 

• Professional or volunteer experience with animal adoptions in a shelter setting is preferred 

• 5 or more years driving experience preferred 

• Experience in animal transportation or veterinary/animal shelter services preferred 

• Fear Free® Shelter Program certification (approximately 5 hours) required or completed within 60 days of hire  

Qualifications  

• Must provide a valid driver’s license upon hire and pass a motor vehicle history check demonstrating a safe driving history. As part of the driving requirements of this role, must also pass a Department of Transportation Medical Exam. 

• Ability and willingness to travel up to 10% of the time   

• Available to work a flexible schedule, including days, evenings, weekends, and holidays   

• Fluent in the use of MS Word, Excel, PowerPoint; familiarity with shelter software systems or Salesforce a plus   

• Excellent written and oral communication skills  

• Able to regularly witness animals suffering medically and/or behaviorally  

• Comfortable with humane euthanasia in theory and in practice   

• Displays concern for the safety and well-being of self, animals and others, especially under stress  

• Fosters collaboration by creating strong connections with colleagues at all levels and in all areas  

• Builds strong work relationships based on trust, respect, and listening to understand  

• Freely and generously shares knowledge, skills, and expertise with others   

• Demonstrates genuine interest in the thoughts, ideas, and expertise of others   

• Proactively problem-solves and takes appropriate initiative to implement solutions   

• Flexible; can easily adapt to changes and help others do the same   

• Resilient; bounces back from difficult and disappointing situations quickly  

• Strong and adaptable people manager  

• Artfully flexes management and coaching styles to best support diverse individuals   

• Cultivates a climate in which diverse perspectives are solicited, encouraged, valued, and respected   

• Ability to set a clear direction and inspire others to work towards shared goals  

• Sets a high standard by leading with transparency, integrity, honesty and strong ethical principles  

• Unafraid of hard conversations and approaches them openly, quickly, and kindly   

• Views conflict as generative, using disagreement to drive innovation, improve communication, clarify and articulate values, and build stronger relationships   

• Values training and education for self and team, ensuring ample access to learning opportunities   

• Ability to work in a variety of environments and weather conditions, including indoor climate-controlled spaces where it may be noisy and outdoors where surfaces may be wet or uneven and extreme heat, cold, or precipitation is possible  

• Ability to sit for extended periods while working at a desk or computer  

• Ability to lift and carry animals (50 pounds unassisted, 100 pounds with assistance) and equipment, such as food bags, bedding, and cleaning supplies  

• Comfort and ability to handle and restrain animals safely and humanely, particularly in stressful situations   

• Ability to work in a physically demanding environment that requires standing, walking, bending, squatting, and/or kneeling for extended periods of time  

• Work involves exposure to chemical and biological hazards such as medications, cleaning products, urine, feces, blood, and sharp objects   

• Ability to wear appropriate Personal Protective Equipment, including but not limited to disposable coveralls, respirators or face masks, and booties 

Compensation and Benefits:    

Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role. The target hiring range is for new hire offers only, and staff compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary range for this role is set forth below and may be modified in the future.      

The target hiring range for this role is $70,000 - $75,000 annually.

For more information on our benefits offerings, visit our website.     

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