Manager, Administrative Services - Kirkland, WA - Connections Health Solutions

We’re not just behavioral health people—we’re crisis people.

Connections has built a model that combines medical and recovery-oriented treatment that gets people connected to community-based resources and back to their lives faster.  Our aim is for solutions, not just stop-gaps. Real support, not restriction.  We have proven that our model improves access, creates hope and makes the behavioral health crisis system work better, and we’re finding better ways to do it every day.

Our story

Originally founded by two emergency room psychiatrists, Dr. Chris Carson and Dr. Robert Williamson, Connections Health Solutions brings 30 years of experience serving individuals in crisis and operates two of the nation’s largest and most studied crisis response centers and is currently expanding to more states.  Since opening our doors we have provided care and treatment for hundreds of thousands of individuals in crisis.

What You'll Do:

This role ensures that administrative services are provided in a manner consistent with policies and procedures, regulatory guidelines and contractual requirements.

• Assists with orientation of new staff and agency staff to network policies, procedures and standards. Provides a departmental orientation that is specific to the functions of the department and the job responsibilities of the staff member. Ensures that all required orientation paperwork is completed, and skills are competency validated.
• Serves as a role model and mentor, providing education and leadership development to assigned staff.
• Actively participates in performance improvement activities for supervised departments per requirements of accreditation, licensure, funding and administration. Represents the organization in meetings and/or presentations with regulatory entities or external stakeholders as necessary. Ensures the timely, accurate submission of RBHA deliverables associated with the administrative services team.
• Participates in the recruitment, interviewing and hiring of new staff members.
• Ensures the accurate and complete documentation of individual’s demographic and financial information in appropriate medical records and/or financial applications. Oversees the enrollment process of 834 submissions to comply with federal and state funding requirements. Supports Financial Eligibility Specialist in timely filing of health insurance benefits through AHCCCS and Marketplace.
• Develops and maintains collegial working relationships with support departments including Finance and HR as well as the clinical delivery teams.
• Oversees the Title 36 process and trains staff on process as needed. Files Title 36 documentation with Superior Court.
• Oversees work schedule and daily activities of administrative staff. Supervises and facilitates employee selection, training, corrective action, and performance reviews.

What You'll Bring:

• High School Diploma or equivalent
• 5 years of experience in healthcare business/financial operations
• 3 years of experience supervising employees
• Experience with behavior health and/or hospital operations and regulatory requirements
• Computer experience with demonstrated proficiency in Microsoft Office applications and electronic medical records (EMR) or financial/billing applications

It would be great if you had:

• Associate’s or Bachelor’s degree in relevant social services

What We Offer:

• Employees (and their families) are offered comprehensive health insurance, including: Medical, Dental, Vision, Accident, Critical Illness, and Hospital Indemnity
• CHS pays for Basic Life, AD&D, Short and Long-Term Disability
• Voluntary Life insurance option for employees and their families
• Health Savings Accounts (with $1,000 to $2,000 employer contribution depending on plan)
• Flexible Spending Accounts (health care and dependent care)
• Employee Assistance Program to help with confidential emotional support, work life solutions, financial solutions, legal assistance, or online support
• Online Subscription to Headspace, a digital mindfulness and meditation platform
• After 90 days, you are auto-enrolled in the 401k Plan with company match (50% of deferrals up to 6% of compensation after 6 months)
• Generous PTO starting at 160 hours accrued annually and 12 recognized company holidays

The typical hiring range for this role in Washington is 67,000.00 - $78,000.00 annualy.

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