Manager, Account Management - NBCUniversal

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NBC Sports Next is where sports and technology intersect. We’re fueled by our mission to innovate, create larger-than-life events and connect with sports fans through technology. We’re a subdivision of NBC Sports and home to leading technology platforms and digital applications for Youth & Recreational Sports; Golf; and Emerging Media.   

At NBC Sports Next, we equip more than 30MM players, coaches, athletes, sports administrators and fans in 40 countries with more than 25 sports solution products, including SportsEngine, the largest youth sports club, league and team management platform; SportsEngine Play, the first ever streaming service for youth and amateur sports, GolfNow, the leading online tee time marketplace and provider of golf course operations technology; and GolfPass the ultimate golf membership that connects golfers to exclusive content, tee time credits, instructional content and more.   

This role is part of our Youth & Recreational Sports group, comprised of technology platforms such as SportsEngine HQ, SportsEngine Motion, SportsEngine Play and SportsEngine Tourney. We enable athletes, parents, coaches and team administrators in the youth and recreational space to manage their organizations, collect payments, share schedules, find programs to participate in and connect with other families. Additionally, NCSI enables leagues and organizations to properly screen and train coaches in an effort to keep kids safe.  

The Manager, Account Management is responsible for leading a team of 6 -12 Representatives. You will develop and execute a retention and demand generation strategy within a specified customer vertical with the ultimate goal of retaining customers, expanding product value and increasing product adoption. You will be responsible for the overall vertical objectives and are charged with exceeding sales revenue goals. This role will also be responsible for planning and executing initiatives as assigned and deliver a high aptitude of decision-making to help steer overall strategy within the assigned sport vertical market. 

Job Duties 

• Work with sales leadership to establish and execute a strategic plan to retain customers and grow revenue within the assigned vertical 

• Responsible for coaching, training, and developing the team in the areas including but not limited to; proper outbound touchpoints, increasing product interest demand, and identifying new opportunities within our target market. The ultimate goal of the manager is exceeding sales revenue goals/objectives 

• Utilize current and previous performance to identify and steer individual/team daily activity metrics 

• Utilize technology to scale messaging and one-to-many touchpoints 

• Communicate regularly with the leadership team on current and future market strategies and forecasts of owned segment 

• Shadow individual phone calls ongoing and provides direct, immediate feedback 

• Seek creative ways to drive team engagement, enhance culture and foster self-sufficient teamwork 

• Assist Reps as needed during calls, presentations, and product demos 

• Assist as needed in negotiating and closing opportunities 

• Partners with the sales leadership and HR in the investigation and resolution of employee performance/relation issues 

• Act as a role model and own the company mission and values 

• Responsible for regular 1x1 meetings as well as quarterly/annual performance reviews 

• Recruit, hire, develop and retain a team that creates opportunity advancement and succession planning within and across your organizational structure 

• Train and create a schedule for any new hires that they bring into their team 

• Other duties as assigned 

Basic Requirements 

• 2-3 years in a sales leadership/management role preferably in a SaaS related business 

• Proven ability to motivate, coach, and direct employees towards success 

• 3+ years relevant sales experience and a solid history of significant success 

• Results-oriented with strong organizational and problem-solving skills 

• Ability to multi-task with consistent and timely follow-through 

Desired Characteristics 

• College degree preferred 

• High Competency with Salesforce, Outreach, Gong, and/or other CMS + sales marketing tools 

• Success as a manager and operator within a set market relating to Saas and payments 

Additional Requirements 

• Must be willing to work in our Minneapolis office 

• Willingness to travel and work on weekends with short notice  

• Hybrid: This position has been designated as hybrid, generally contributing from the office a minimum of three days per week. 

NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

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