Managed Services Project Transition Manager - 12 month contract - Beazley

Division:                      Operations

Reports To:                  Business Operations Manager

Key Relationships:      Operational Excellence, Shared Service, Underwriting Operations, Claims Operations, Delegated Operations, Controls, UCO Service Manager,  Risk Management, IT, Underwriters and third party service providers

Job Summary:             This role is responsible for  managing the smooth transition of some of our existing outsourced services to a new service provider. Specifically, this role will carry out project execution tasks including: building and maintaining detailed project plans, gathering project requirements from the Head of Shared Service and Ops stakeholders, leading project meetings, and maintaining project delivery documentation throughout the lifecycle of the project.The ideal candidate will have a proven track record in managing complex transitions, excellent communication skills and the ability to collaborate with various stakeholders to ensure the project is delivered successfully, and on time.

Location:                      West Hartford, CT

Key Responsibilities:

• Change management:
  • Define and own the change management and communications strategy with all operational teams
  • Own communications with all other cross functional teams, partnering with the UCO Services Manager as required, effectively managing the expectations of impacted stakeholders
• End-to-End transition planning
  • Define key success criteria for transition of services in collaboration with the UCO Service Manager
  • Coordinate end to end planning with the Head of Shared Services and UCO Service Manager
  • Define entry criteria for Transition of tasks
  • Enable activities to ensure entry criteria is met, working closely with UCO Services manager on end to end plan and timeline
  • Co-ordinate activities to ensure smooth transition of services, working closely with Head of Shared services and the Shared Services team
  • Monitor the progress of the project, track key performance indicators, and provide regular updates to senior management and key stakeholders.
  • Identify any potential risks and issues, developing mitigation strategies to minimise any disruptions to operations.
  • Serve as a subject matter expert on outsourcing best practices, provide guidance and support internal teams as needed.
• Roles and skills transition
  • Define transition state and target state roles and responsibilities
  • Define transition approach and detail training plan
• Shared Services reallocation
  • Identify services to be transitioned into Shared Services from other operational functions
  • Partner with Head of Shared Services to create a roadmap and define plan to transition, dependent on roles and skills transition
• RACI definition
  • Define Process Owners for each task
  • Define roles and responsibilities for target state and transition state for Shared Services team
• Capacity forecasting
  • Forecast current and future capacity needs for shared services team
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General

It is important that within all your interactions both internally and externally you adhere Beazley’s core values - Being Bold, Striving for Better, and Doing the Right Thing as they contribute to an internal environment of teamwork and promote a positive brand image and experience to our external customers.

We also expect Beazley employees to:  

• Adopt the Beazley culture of professionalism, integrity, effectiveness and dynamic attitude that contributes to an internal environment of teamwork and promotes a positive brand image and experience to our external customers.
• Comply with Beazley procedures, policies and regulations including the code of conduct. Undertake training on Beazley policies and procedures as delivered by your line manager, Talent Management or assurance teams (compliance, risk, internal audit) either directly, via e-learning or the learning management system.
• Display business ethics that uphold the interests of all our customers.
• Ensure all interactions with customers are focused on delivering a fair outcome, including having the right products for their needs.
• Comply with any specific responsibilities necessary for your role as outlined by your line manager, Talent Management or assurance teams (compliance, risk, internal audit) and ensure you keep up to date with developments in these areas. This may include, amongst others, Beazley’s underwriting control standards, Beazley’s claims control standards, other Beazley standards and customer relationship management.
• Carry out additional responsibilities as individually notified, either through your objectives or through the learning management system. These may include membership of any Beazley committees or working groups.

Personal Specification

This role requires excellent project management and communication skills, a collaborative approach to working with internal and external stakeholders and a strong focus on risk management in order to minimise any disruption to operational performance.

Skills and Abilities

• Outstanding knowledge of change management principles, tools and techniques
• Five or more years of project management experience
• Experience in managing largescale outsourcing transitions or business process transitions
• Strong leadership skills with the ability to motivate and inspire cross-functional teams.
• Outstanding organizational skills
• Excellent problem-solving ability
• Strong interpersonal and stakeholder management skills
• Excellent written and verbal communication skills
• Customer-centric focus
• Excellent presentation skills
• Ability to work under pressure and complete tasks and projects within given timelines

Knowledge and Experience

• Proven experience in a project management role (minimum 5 years), specifically with experience in managing outsourcing, large scale transition projects or business process transitions.

Aptitude and Disposition

• Outcome focused, self-motivated, flexible and enthusiastic.
• Professional approach to successfully interact with managers/colleagues/external suppliers.
• Ability to think strategically and develop a plan that delivers the agreed objectives
• Ability to motivate a team to deliver agreed objectives
• Capacity to identify the potential challenges and plan ahead to develop effective solutions that prevent them from occurring
• Strong verbal and written communication skills – ability to articulate project goals, objectives and progress to stakeholders at all levels

Competencies

• Project Management
• Management
• Planning
• Developing and Tracking Actions/Progress
• Verbal Communication
• Written Communication
• Process Improvement
• Detail-Oriented
• Risk Management
• Negotiation
• Critical Thinking
• Problem Solving
• Analytical Skills
• Achievement orientated
• Technical Skills
• Customer focus
• Collaborative
• Relationship building

Who We Are

Beazley is a specialist insurance company with over 30 years’ experience helping people, communities and businesses to manage risk all around the world. Our mission is to inspire our clients and people with the confidence and freedom to explore, create and build – to enable businesses to thrive. Our clients want to live and work freely and fully, knowing they are benefitting from the most advanced thinking in the insurance market.  Our goal is to become the highest performing sustainable specialist insurer.

Our products are wide ranging, from cyber & tech insurance to marine, healthcare, financial institutions and contingency; covering risks such as the weather, film production or protection from deadly weapons.

Our Culture

We employ over 2,000 people globally, hosting a wonderful diversity of cultures, experiences and backgrounds. We are proud of our family-feel culture at Beazley that empowers our staff to work from when and where they want, in an adult environment that is big on collaboration, diversity of thought and personal accountability.

Our three core values inspire the way we work and how we treat our people and customers.

• Be bold
• Strive for better
• Do the right thing

Upholding these values every day has enabled us to become an innovative and responsive organization in touch with the changing world around us – our ambitious inclusion & diversity and sustainability targets are testament to this.

We are proud to offer a flexible working environment, where our employees are able to work from the location that they consider most appropriate for the tasks they are undertaking. There will still be a requirement to attend the office based on business need, but our people are empowered to work with their teams to establish a model that works well for the individuals and for stakeholders.

Explore a variety of networks to assist with professional and/or personal development. Our Employee Networks include:

• Beazley RACE - Including, understanding and celebrating People of Colour
• Beazley SHE - Successful, High potential, Empowered women in insurance
• Beazley Proud - Our global LGBTQ+ community
• Beazley Wellbeing - Supporting employees with their mental wellbeing
• Beazley Families - Supporting families and parents-to-be

We encourage internal career progression at Beazley, giving you all the tools you need to drive your own career here, such as:

• Internal Pathways (helping you grow into an underwriting role)
• iLearn (our own learning & development platform)
• LinkedIn Learning
• Mentorship program
• External qualification sponsorship
• Continuing education and tuition reimbursement
• Secondment assignments
• Beazley SHE - Successful, High potential, Empowered women in insurance
• Beazley Proud - Our global LGBTQ+ community

As a Beazley employee, you are provided access to our fantastic array of benefits. We are committed to offering employees and their families a comprehensive benefits package. Examples of some of our benefits include:

• Lifestyle allowance
• Commuting reimbursement
• Free in-office lunch, daily
• Six months parental leave
• Sabbatical (after 10 years of service)
• Retirement plan matching (varies by country)

This document is subject to review after consultation with your Manager.