Make-Ready Coordinator - The RMR Group

The Make Ready Coordinator is essential in maintaining high-quality living conditions for current and future residents and ensuring minimal vacancy downtime. This role involves working with maintenance teams, scheduling vendors, conducting and documenting pre/post inspections, and performing quality control walks to ensure all units are move-in ready.

• Ensure pre-inspections for units are completed as scheduled to identify any maintenance or readiness issues prior to move-out.
• Ensure all units meet RMR Residential readiness standards, including cleanliness, functionality, and aesthetic quality.
• Conduct quality control walks to verify that homes are fully prepared for new residents and all standards are met.
• Ensure schedules are followed and necessary updates are communicated to Community Services team.
• After inspections, work with vendor partners and the on-site team to promptly address deficiencies and bring homes up to readiness standards.
• Partner with Maintenance Services team to complete required make-ready work as scheduled to ensure timely turnover of units.
• Complete move-out inspections, ensuring all work is tracked and documented.
• Maintain accurate records of all inspections, tasks, repairs, and vendor activities. Complies with all Company National Standards, applicable health and safety rules and regulations, and applicable local, state, and federal laws.
• Other duties may be assigned as need by supervisor

• Bachelor's degree, or equivalent combination of education and experience
• Previous experience in multifamily property management, maintenance coordination, or a related field is preferred.
• Strong organizational skills with attention to detail.
• Ability to multitask and manage time efficiently.
• Excellent communication and customer service skills.
• Basic knowledge of general maintenance practices and ability to identify service needs.
• Familiarity with scheduling and coordinating tasks.
• Ability to work both independently and in a team environment.
• Proficiency in property management software and Microsoft Office Suite is desirable.
• Comprehension of federal fair housing laws and any applicable local housing provisions.

The RMR Group (Nasdaq: RMR) is a leading U.S. alternative asset management company, unique for its focus on commercial real estate (CRE) and related businesses. RMR’s vertical integration is strengthened by over 1,100 real estate professionals in more than 30 offices nationwide who manage over $41 billion in assets under management and leverage more than 35 years of institutional experience in buying, selling, financing and operating CRE. RMR benefits from a scalable platform, a deep and experienced management team and a diversity of real estate strategies across its clients. RMR has been recognized by The Boston Globe as a “Top Place to Work”, by the Environmental Protection Agency (EPA) as an “ENERGY STAR Partner of the Year” and ranked by the Building Owners and Managers Association (BOMA) as having one of the highest number of BOMA 360 designated properties in its portfolio. RMR is headquartered in Newton, MA and was founded in 1986.

RMR’s mission is to create long term value for our clients by managing their investments and assets “like we own it” – an approach that consistently and repeatedly generates opportunities for all our employees, investors and stakeholders. We are guided by six core values:

• Integrity at Our Core.
• Perform Passionately and Effectively.
• Inspired Thinking.
• Like We Own It.
• Power of We.
• Mutual Respect.

RMR has been rated a Top Place to Work by The Boston Globe and GlobeSt.com, and has been recognized by the U.S. Environmental Protection Agency (EPA), the Building Owners and Managers Association (BOMA) International and the Institute of Real Estate Management (IREM), among others (listed here), as a CRE industry leader.

Visit our website to learn more about what makes The RMR Group a rewarding place to build a career.

Follow RMR on LinkedIn, on Instagram @thermrgroup and on Twitter @The_RMR_Group.

The RMR Group is an equal-opportunity employer. Qualified applications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy

Statement, please click here. If you would like more information on your EEO rights under the law, please click here.