Major Incident Manager - MetaSense Inc

Duties:
Position is 100% remote and temp to perm. Ideal candidate will have major incident management experience and ServiceNow experience

Job Summary:
Demonstrates advanced understanding of the ITIL Service Lifecycle Framework including: service strategy, design, transition, operation, and
continual improvement.
Demonstrates advanced understanding of business continuity, disaster recovery planning, risk management, change management, data
classification and asset management concepts.
Demonstrates advanced knowledge of IT service support procedures, the software development life cycle (SDLC), quality and business
continuity management best practices.
Provides exceptional customer service to all business areas to assist in the delivery of IS IT Service Management & Continuity Office
(ITSMCO) services.

What you will do:
The responsibilities of the ITSMCO Analyst II encompass identical responsibilities as a ITSMCO Analyst I, but with a greater degree of complexity. A ITSMCO Analyst II also:

Develops policies, procedures and job aids to support the work of the ITSMCO throughout the organization.
Works with minimal supervision to support team initiatives, however, is able to solve problems independently and solicits ideas
from others to help assess and resolve issues and/or develop plans of action to remediate.
Demonstrates expertise in the essential skills of requirements gathering, process design, process mapping, implementation,
and documentation.
Performs appropriate and timely flow of business critical information through both excellent written and verbal communication
strategies.
Performs advanced functions of analysis, development, implementation, and evaluation.
Assists in the development, evaluation, standardization, and maintenance of new & existing ITSM processes that support the
organization.
Collaborates with team members and is able to work with little to no instruction on new tasks, assignments and project
initiatives.
Assists senior members of the team in project initiatives.
Communicates and collaborates with various departments in the organization to assist with the facilitation and implementation
of new or improved ITSM process changes - both verbally and through written documentation.
Identifies and assesses issues that may have an impact on operational and project work.
Must be available after business hours (such as evenings and weekends) to support unplanned events, command centers,
and planned downtimes occurring outside of business hours to accommodate facilities business needs. Must be willing to
support an on-call schedule.

Skills:
Understand and comply with all enterprise and IS departmental information security policies, procedures and standards.
Support the integration of information security in the development, design, and implementation of Hospital Technology
Resources that process, transmit, or store facility information.
Support all compliance activities related to state, federal regulatory requirements, healthcare accreditation standards, and all
other applicable regulations that govern the use and disclosure of patient, financial, or other confidential information.

Required Education:

Bachelor's Degree Computer Science, Emergency Management, Healthcare or Business related field

Required Experience:
At least three (3) years demonstrated experience in Information Technology, Business Continuity, or healthcare.
At least three (3) years demonstrated experience in Information Technology, Business Continuity, or healthcare.

Preferred Experience:
At least four (4) years in Information Technology, Business Continuity, or healthcare.

Preferred Certifications:
Certified Emergency Manager (CEM) - International Association of Emergency Managers - upon hire - OR

Certified Healthcare Emergency Professional (CHEP) - International Association of Emergency Managers - OR
Certified Information Systems Auditor (CISA) - Information Systems Audit and Control Association (ISACA) - OR
Certified Information Systems Security Professional (CISSP) - International Information System Security Certification
Consortium