Maintenance Technician II Charlotte - FirstKey Homes

Welcome to FirstKey Homes, a leading provider of well-kept single-family rental homes nationwide.

Our Commitment to You

We commit to supporting you in unlocking your fullest potential. By joining our team, you can expect that we will welcome you with care and help you understand the important role that you play at FKH.  We help grow you by empowering you to use your skillset and by investing in your future. We continue to include you by celebrating your uniqueness and reward you throughout your career.

SUMMARY OF RESPONSIBILITIES

The Service Technician will visit our family of residents in the homes they are leasing from FirstKey Homes and homes while providing the highest levels of customer service to our family of residents. Physically repair homes within a given submarket. Working with small teams and independently, they will respond to all assigned maintenance requests and ensure that they are resolved in a timely manner while maintaining a high level of customer service and protecting company assets. The Service Technician will require driving to properties within the applicable market to address maintenance issues using their own personal tools. Large tools and equipment are provided by the company.

ESSENTIAL DUTIES

• Respond to customers in a courteous manner and take responsibility for resolving customer concerns.

• Conduct all business in accordance with company policies and procedures and all state and federal regulations such as lead based paint, ADA, Fair Housing, HAZCOM Programs, and OSHA.
• Maintain knowledge of all pertinent laws and EPA and OSHA regulations. 

• Complete service requests in a professional and timely manner.
• Monitor the condition of assigned properties and taking proactive immediate steps to correct any unsafe condition.
• Upkeep of fleet vehicles and inventory.

• This summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent's manager at any time based upon Company need.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 What's in it for you?

• Comfortable and accommodating working environment
• Competitive and transparent market wages
• Attractive Bonus offerings
• 401k – match dollar for dollar up to 4%
• Health, Dental, Vision insurance, Short-Term- and Long-Term Disability
• 120 PTO Hours (15 days) (prorated and accrued throughout the year)
• 16 hours of Paid Volunteer Time Off (VTO)
• 11 Paid Holidays & 2 Floating Holidays
• Tuition / Certification reimbursement
• Down payment assistance for home purchase
• Mentorship program for employees
• Continuous learning development
• Career advancement
• Team Events and Gatherings (Pre- and Post-Covid)

Get to Know Us

With more than 50,000 single-family rental homes in 28 desirable markets nationwide, FirstKey Homes is committed to help our residents find the space they need, the privacy they want, and the peace of mind they deserve.

At FirstKey Homes, we are leading the single-family rental industry providing high quality homes across America. As we are committed to consistently provide high quality homes we are also committed to our employees. We're excited to be named the Top Workplaces USA List thanks to our employee's feedback!

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