Maintenance Technician - HDG Hotels

HDG Hotels owns and operates hotels around Central Florida. Our company offers health, vision and dental insurance; a 401K match; paid time off; and other benefits in an effort to put our people first. If you are looking to be a part of a team whose vision is to positively impact the people and the world around them, then we are the team for you.

POSITION SUMMARY:

HDG's Maintenance Technicians are often first on the scene for any technical issues. Our Maintenance Technicians must embody a willingness to help others and address technical problems on site of our properties. Responsibilities will often differ from day-to-day and week-to-week. This role requires an individual who enjoys problem solving with an strong ability to work well with others from various departments.

In effort to further HDG Hotel's Vision, Mission and Values, this position is primarily responsible for maintaining common areas, meeting spaces, restaurant, bar, sauna, fitness center, pool area and hotel guestroom preventative maintenance and assisting in the repairs and maintenance of hotel equipment including mechanical/electrical equipment such as pumps and motors by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Core duties and responsibilities include the following. Other duties may be assigned.

• Respond to all guest's requests in a timely and efficient manner
• Respond or perform duties of a groundskeeper
• Complete work order requests in a timely manner
• Maintain all mechanical areas in an orderly and clean condition
• Inspect public areas daily for any issues, especially condition and safety
• After hours on-call availability if an issue arises, available weekends
• Providing maintenance repairs to guestrooms, public areas and administrative offices
• Repairs may include plumbing, kitchen, mechanical, laundry, electrical, heating, cooling, ventilation, furnishings and fixtures, painting, wall cover repairs, light carpentry, door and window repairs, swimming pool maintenance, landscape and lawn maintenance
• Maintain the Rooms Preventative Maintenance Program and consistently keep updated records on file.

ATTENDANCE:

Must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards and work deadlines; beginning and ending assignments on time; and scheduled work breaks; where applicable.

COMPETENCIES:

To perform the job successfully, an individual should demonstrate the following competencies:

Intellectual

• Design - Uses feedback to modify designs; Demonstrates attention to detail.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations.
• Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.

Interpersonal

• Internal and Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Attention to grooming and uniform standards; Responds to requests for service and assistance; Meets commitments
• External Working Relationships – Develops and maintains courteous and effective working relationships with clients, vendors and/or any other representatives of external organizations.

Organizational

• Business Necessity – The needs of the employer may be dependent on responding to and anticipating rapidly changing external and internal demands in all aspects of how business is conducted. This may include, but is not limited to, organization structure, finances, goals, personnel, work processes, technology, and customer demands. The employee must be capable of adapting, with minimal or no advance notice, to changes in how business is conducted and work is accomplished, with no diminishment in work performance.
• Safety and Security –All employees are responsible for observing safety and security procedures as applicable and reporting potentially unsafe conditions to management.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE:

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

COMPUTER SKILLS:

To perform this job successfully, an individual should have knowledge of: Internet Software; Spreadsheet Software (Excel); Word Processing Software (Word); Electronic Mail Software (Outlook); Presentation software (PowerPoint).

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms. The employee is frequently required to stoop, kneel, crouch, or crawl, talk or hear. The employee is occasionally required to sit, climb or balance, taste or smell. The ability to operate power tools and troubleshoot for solutions.

The employee must frequently lift and/or move up to 50 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee is occasionally exposed to wet and/or humid conditions, moving mechanical parts high, precarious places, fumes or airborne particles, toxic or caustic chemicals, outside weather conditions, extreme cold, extreme heat.

The noise level in the work environment is usually moderate, but may vary.

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