Maintenance Manager- Residential at BH

BHOM Student Living has an established foundation of experience, resources and partnerships which we acquired over the course of our 37-year history. At BHOM, we understand that great customer service is what keeps residents satisfied, and that great service comes from engaged, happy and well-trained team members. We continue to recognize that we are only as strong as each individual employee and we value our employees by providing a strong benefit package:

• 3 Weeks of Paid Time Off
• Birthday Paid Day Off
• BHOM Gives Back (Paid Volunteer Time Off)
• 13 Paid Holidays
• BHOM Paid Leave
• Sabbatical
• Education Reimbursement
• Employee Assistance Program

The Maintenance Supervisor, internally known as Service Manager, performs a wide variety of maintenance, supervisory, and administrative tasks as required. This position is a working supervisor position; therefore, the Maintenance Supervisor can expect to be involved directly in completing various maintenance or repair responsibilities, including but not limited to: performing tasks related to the repair and maintenance of the buildings, grounds, mechanical, plumbing, HVAC, electrical, and electronic systems of the property; responsible for ensuring upkeep and pleasant external appearance of the property. 

The Maintenance Supervisor must accomplish these responsibilities by creating a positive work environment; building relationships with the service team, contracted vendors, and all other property teams and residents; exercising good judgment; delivering outstanding customer service; and actively participating on the community management team. 
 

Essential Job Functions:

• Oversee work of all vendors contracted to do work on or provide services for the physical facility. Develop positive relationships with vendors, keeping in mind the best interests of the property and residents.

• Select, train, supervise and evaluate Maintenance Technicians, Groundskeeper, Work Study Student Residents and Housekeeper (note that all positions do not exist at all properties)

• Manage the workflow of service requests and other related tasks in order to ensure the smooth operation of the property; ensure that service requests are received in a timely and orderly manner from office team. 

• Assign workload to self and team, ensuring that office staff have the information and tools they need in order to respond effectively to questions from residents, particularly if the repair will be delayed; review documentation of work completed at the end of the day, and document this information in accordance with company standards.

• Assess performance of maintenance team in completing service requests, including whether a call back is necessary, efficiency of staff, their problem-solving skills of staff, and any feedback from residents or the GM.

• Manage areas of the budget related to facilities; be aware of overall monthly expenses to ensure that expenses are in line with what is budgeted; discuss in advance with GM if expenses may exceed the amount budgeted for the month.

• Review Turn Manual with GM and begin to plan for the Turn process and ensure that all tasks within the scope of responsibility of the Maintenance Supervisor are completed within established timelines.

• Obtain and evaluate necessary bids from vendors with the assistance of the GM. Bids will be based on any applicable specifications for the work to be completed.

• Ensure that other maintenance, grounds, housekeeping and student team members are trained for their responsibilities during the Turn process. Involve them in the planning where appropriate. 

• Assign work to vendors during the Turn process adhering to corporate standards and using what is known about the vendor and their workforce; maintain ongoing positive communication with selected vendors and provide them with necessary information throughout the Turn planning and implementation processes.

• Review the work of vendors while they are on site and immediately discuss any concerns. Inspect work when completed to determine if it meets the specifications and any other applicable standards.

• Meet with the GM and any other appropriate staff after Turn to evaluate and ensure that any comments are noted in writing, in order to assist with planning for the following year.

Job Skills/Knowledge:

• Knowledge of MS Office applications and computer technology skills 

• Strong verbal and written communication skills

• Strong problem solving, organizational and customer service skills

• Ability to effectively supervise and motivate staff members

• Knowledge of safe use of cleaning agents and equipment used to perform job duties

Education/Experience:

• High School education or equivalent

• 3 years related maintenance experience and/or training or equivalent combination of education and experience

• Prior experience in property management/student housing is a plus

• 1 year electrical, painting, drywall and plumbing experience

Required Certificates, Licenses, Registrations:

May require one or more of the following certifications:

• EPA Certification, Type I and II

• HVAC Certification

• CPO certification (pool)

• Other licenses and/or certifications as required by state law

Work Hours: Generally, 8am-5pm, Monday-Friday, or as needed to meet business needs. Additional hours, On-call, and weekends may be required. 

Physical Demands:
The nature of the responsibilities of the position often require considerable physical exertion. The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work is described as moderate in physical demand. Requirements include the ability to frequently sit, stand, walk, reach forward and overhead, and grasp. Must be able to occasionally bend, crouch or stoop. Must be able to lift and carry up to 100 lbs. and push and pull up to 50 lbs. with mechanical assistance. Must have close and distance vision and the ability to adjust focus.

BH/B.HOM is an Equal Employment Opportunity Employer. We foster the diverse voices of our community by advocating for inclusivity, celebrating our differences, and continually evolving our practice to make BH/B.HOM a better place to work and live.