Maintenance Manager - Covenant House Texas

• JOB TITLE: Maintenance Manager
• DATE: October 01, 2024
• DEPARTMENT: Operations
• REPORTS TO: Director of Operations
• CLASSIFICATION: Exempt

• Oversee the general maintenance and repair of the shelter's physical infrastructure, including the building, HVAC systems, plumbing, electrical systems, and grounds.
• Manage a team of maintenance workers and ensure that daily maintenance tasks are completed promptly and efficiently.
• Perform regular inspections of shelter facilities, identifying areas that need repair, maintenance, or improvements.
• Respond to emergency maintenance issues quickly to minimize disruptions to shelter operations, including plumbing issues, power outages, or HVAC failures.
• Ensure the shelter is compliant with all local and state building codes, health and safety regulations, and fire safety requirements.
• Oversee the compliance of fleet vehicles, including maintenance, titles, registration etc. and any repairs needed as reported by the Transport Technician.

• Supervise and train maintenance staff, including assigning daily tasks, monitoring performance, and conducting performance evaluations.
• Ensure that maintenance staff follows best practices for safety and service standards, maintaining a respectful and professional work environment.
• Provide hands-on support and guidance to maintenance personnel, including coaching and mentoring, particularly in relation to technical skills and troubleshooting.
• Manage scheduling for preventive maintenance, repairs, and routine inspections to optimize efficiency and reduce service disruptions.

• Develop, implement, and manage a comprehensive preventive maintenance program for all shelter systems and equipment, including HVAC, plumbing, electrical, elevators, fire alarms, etc.
• Maintain records of all preventive maintenance tasks and repairs, ensuring equipment and systems are regularly serviced to reduce the risk of downtime or failure.
• Ensure that necessary maintenance supplies, tools, and equipment are available for staff to perform their duties efficiently.

• Coordinate with external contractors and vendors for specialized repairs or services (e.g., plumbing, electrical, cleaning, pest control, etc.).
• Negotiate contracts and manage relationships with third-party service providers, ensuring services are delivered on time, within budget, and to required quality standards.
• Oversee the procurement of maintenance materials, tools, and equipment from vendors, ensuring cost-effectiveness and quality.

• Ensure that all shelter facilities and operations comply with health, safety, and environmental regulations, including fire safety, sanitation, and general building codes.
• Maintain a safe working environment for both shelter residents and staff, identifying and addressing potential hazards in the building or on the grounds.
• Develop, implement, and enforce safety procedures for routine and emergency maintenance, including protocols for handling hazardous materials or emergency repairs.
• Ensure that fire extinguishers, emergency exits, and other safety equipment are accessible, inspected, and in working order.

• Plan and oversee any renovation or improvement projects in the shelter to improve the quality of living spaces, common areas, or staff facilities.
• Work closely with the Shelter Director to assess and prioritize capital improvements based on resident needs, facility assessments, and available resources.
• Manage the implementation of renovations, ensuring projects are completed on time, within budget, and in compliance with relevant codes and safety standards.

• Assist in the development of the shelter’s maintenance budget, ensuring all expenditures are well-managed and within approved limits.
• Track and report on maintenance expenses, including labor, materials, and contracted services.
• Identify and implement cost-saving measures without compromising the safety or quality of the shelter’s operations.

• Collaborate closely with other shelter departments (e.g., shelter staff, case managers, food services) to ensure facilities are well-maintained and operational for all program activities.
• Communicate effectively with shelter residents and staff regarding upcoming maintenance work, repairs, and potential disruptions to services.
• Respond to maintenance-related inquiries and requests from shelter staff or residents in a timely and professional manner.

• Maintain accurate records of all maintenance work performed, including service schedules, repairs, inspections, and warranties.
• Prepare regular maintenance reports for the Shelter Director, highlighting ongoing issues, completed work, and upcoming maintenance needs.
• Document and track the status of maintenance requests, ensuring timely follow-up and resolution.

• High school diploma or equivalent required; technical certifications in facilities management, building maintenance, or related fields.
• Minimum of 5 years of experience in facility management or building maintenance, with at least 2 years in a supervisory or managerial role.
• Experience in managing or supervising maintenance staff is highly desirable.
• Experience working in a shelter or nonprofit environment is a plus.

• Strong knowledge of building systems (HVAC, plumbing, electrical) and general maintenance practices.
• Ability to diagnose and repair a wide range of building issues, from minor repairs to larger systems.
• Proven leadership, management, and team-building skills.
• Strong organizational and project management skills, with the ability to prioritize tasks and manage multiple work orders.
• Ability to maintain a calm, professional demeanor when dealing with emergencies or challenging situations.
• Excellent communication skills, with the ability to effectively interact with staff, residents, contractors, and external vendors.
• Knowledge of health and safety regulations, fire codes, and building compliance.

• Ability to perform manual labor, including lifting up to 50 lbs and using hand tools or machinery for repairs.
• Ability to stand, kneel, bend, and climb as required for facility repairs and inspections.
• Comfort with working in varying environments, including outdoor areas, basements, and rooftops.

• Full-time position, with hours typically falling within regular business hours, though occasional evenings, weekends, or on-call hours may be required for emergency maintenance.
• The position involves both indoor and outdoor work in a variety of weather conditions.
• The Maintenance Manager may be required to respond to emergency maintenance calls outside of regular working hours.

Covenant House Texas (CHT) opened its doors in 1983 to provide shelter for homeless, abused and abandoned youth ages 18 – 24. After more than 35 years of service, CHT offers an extensive continuum of care model for homeless youth including mental health and substance abuse counseling, educational and vocational training, transitional and permanent living programs, street outreach and prevention, pastoral ministry and parenting classes in addition to providing the basic necessities of food, clothing, medical care and safe shelter from the streets for youth in crisis.