Maintenance Manager (Building Maintenance Supervisor) - Sentral

About Sentral

Sentral is a network of urban residential communities redefining the way people live, travel, and work. Sentral takes the convenience, connection, and comfort of home to new heights-we call it Home+. Designed for the mobile professional, our one-of-a-kind communities offer designer-furnished and unfurnished apartments with flexible lengths of stay in walkable, vibrant neighborhoods. Premium amenities include everything from thoughtful co-working spaces and high-speed Wi-Fi to fitness centers, rooftop pools, homesharing, and more.

Whether you stay a year, a night or somewhere in between, Sentral lets you live life on your own terms in the heart of the world's best cities: Atlanta, Austin, Chicago, Denver, Los Angeles, Miami, Nashville, Oakland, Philadelphia, Pittsburgh, San Francisco, San Jose, Santa Monica, Scottsdale, and Seattle, with more coming soon.

Our core values reflect our commitment to our employees, as we elevate humanity and make one another better. We strongly believe in continuous personal improvement, career growth and diversity in our work force. With ongoing learning & development offerings, leadership coaching and mentorship programs, we foster an empowered environment rooted in empathy and growth. Our colleagues are curious explorers who never stop learning and who strive for great outcomes.

Learn more about Sentral by visiting www.sentral.com

Position Overview & Duties

At Sentral, we are building a team of people-first focused individuals who thrive on going above and beyond. Ideal candidates will exemplify a can-do attitude, a growth mindset, and an entrepreneurial drive. Successful candidates will be proactive, solution-oriented, and have strong ownership of their work. The Maintenance Manager is expected to have fantastic organizational and time management skills. You will display natural leadership and possess fantastic communication skills with a great eye for detail. To ensure success, the Maintenance Manager should display strong problem-solving and decision-making skills with a solid understanding of building maintenance, repairs, refurbishments, cleaning and leading team members.

This is an in-person position located in Phoenix, Arizona. This position requires an on-call schedule. 

What You'll Do:

• Treat residents and others with respect, answer questions from your team and residents,
• respond sensitively to complaints about building services, and assign work orders with
• efficiency and urgency.
• Coordinate daily with the General Manager on overall maintenance projects.
• Inspect sites regularly to identify problems and necessary maintenance.
• Prepare weekly maintenance schedules and allocate work based on forecasted workloads.
• Oversee the “make-ready” process to prepare vacant apartment homes and new move-ins by completing the pre-move-out inspection, creating a “punch” list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, and inspecting completed work.
• Employ, supervise and train team members.
• Develop standards for the cleanliness and overall appearance of the community's grounds, amenities, building exteriors, market-ready unit interiors, breezeways, curbs, signage, leasing office, central garbage areas, parking lots, and other buildings and common areas to ensure they reflect and represent the high quality of the community.
• Manage the completion of all work orders generated from resident requests for service, as well as ensure routine upkeep on the property is diagnosed and repaired or replaced in accordance with established policies, procedures, safety standards, code requirements, and budgetary requirements.
• Maintain and order adequate inventory of spare parts and maintenance materials as needed to stay within budgetary guidelines.
• Complete monthly Preventative Maintenance procedures as outlined in the Policy and Procedure Manual.
• Conduct follow-ups on all maintenance and repair work.
• Periodically inspect work performed by other service team members to assess the effectiveness of policies and procedures and develop corrective action plans as needed.
• Periodically inspect work performed by contractors, vendors, and other service providers to verify the work, materials, and services meet quality standards, scope, and specifications as required.
• Conduct regularly scheduled safety meetings to ensure all SDS sheets are current and readily accessible.
• Keep up with all current OSHA and other safety-related laws and requirements to ensure property compliance.
• Complete minor plumbing, electrical and miscellaneous repairs (HVAC boilers, hot water heaters).
• Assist capital expense manager with the preparation of a maintenance and capital expense budget for the property by analyzing and evaluating financial statements and accessing operational reports that establish the historical background for the asset and predict performance patterns based on yearly unit inspections.
• Support cost-cutting and expense control programs by ensuring parts are repaired, when possible, rather than replaced. Ensure the team is not being wasteful with materials and supplies and practicing the correct use of tools and equipment.
• Participate in on-call rotation to respond to emergency calls for maintenance and repairs after-hours.
• Perform other related duties and assignments as needed and assigned

Skills and Experience

• 2-3 years of experience as a Maintenance Director or Manager
• Must be able to participate in on-call rotation to respond to emergency calls for maintenance and repairs after-hours
• Strong knowledge of building trades, cleaning procedures and preventative maintenance
• Solid understanding of health and safety regulations and practices
• Knowledge of HVAC, plumbing, electrical, carpentry, and mechanical systems (including relevant equipment and tools)
• Manual Skills – Cleaning, snow removal, groundskeeping
• Maintenance Skills – Entry-level plumbing, Electrical, HVAC (heating, ventilation, air conditioning) Carpentry, appliance repair, painting, drywall, and Carpet cleaning (where necessary including corridors and units.)
• Appliance Repair – Troubleshooting and repairing washer/dryer, refrigerator, dishwasher, pumps and transmission, water heater troubleshooting, repair, and replacement
• Mechanical ability to take apart machines, equipment, or devices to remove and replace defective parts
• Ability to read blueprints, repair manuals, or parts catalogs as necessary.
• Ability to use common tools such as hammers, hoists, saws, drills, and wrenches.
• Experience with precision measuring instruments or electronic testing devices.
• Must be able to read a tape measure.
• Experience performing routine preventative maintenance.
• Ability to read and interpret safety rules, operating and maintenance instructions, and other manuals and documents.
• Effective budgeting and performance management
• Excellent communication and interpersonal skills
• Ability to work at the same level of focus and quality in a team and independently.
• High attention to detail and organizational skills
• Ability to work well under pressure, meet tight deadlines, and manage time effectively.
• Computer literate with capabilities in email, MS Office, Google Workspace, and related communication tools
• Great time management skills
• Strong decision-making and problem-solving skills
• Ability to stand or walk for extended periods; to bend, kneel, stoop, and lift or move heavy equipment.
• May be required to work outside of normal work hours

Sentral Benefits 

• Healthcare Coverage: We are committed to providing comprehensive healthcare plans (medical, dental, vision, and other benefit options) to our team members and their families.
• Career Development: We offer extensive learning and development opportunities to support growth.
• Paid Time Off: Sentral fosters a flexible work lifestyle by offering generous paid time off to team members.
• Matching 401K: To help you reach your savings goals, we offer a 401(k) plan with a match.