Trust & Safety Support Agent at CareerBuilder Premium Subscription

Job Description::

• eCommerce is looking for an engaged and excited associate to support our growing team. The Trust and Safety Operations support agent will support the company's incident review process. The position will focus both on daily execution of processing driver incidents and appeals. In this role the associate will be required to demonstrate the ability to review incidents, properly code incidents, and take appropriate actions to resolve.
• Trust and Safety coordinates with cross functional partners across Legal, Compliance, eCommerce Operations and Customer Support. The Trust and Safety Operations support agent is expected to work independently to meet daily performance goals.
• Daily audit of tickets. Actioning drivers based on data that has been presented to you. Reviewing PII and reports. Monitoring inboxes and responding in the appropriate SLA.
• Coordinates with different departmental teams. Write clear and well-structured business requirements and documents and test business processes and recommended improvements.

Essential Functions:

• Supports and executes company operations by collaborating with cross-functional partners to ensure the needs of the customer and business are met.
• Communicates with internal and external partners regarding processes, requirements, and performance measurements to support compliance of the Marketplace.
• Review new or flagged products with daily reporting of rule inaccuracy.
• Execute best-practice standards and report trends or behaviours requiring escalation
• Completes work assignments and priorities by using policies, data, and resources.
• Recommends and proactively escalates opportunities to enable the Trust and Safety team to meet its customer promise.
• Solutions will be grounded in data and metrics that drive the business.