Maintenance Engineer -Bellevue, WA - Georgia IT Inc.
Bellevue, WA
About the Job
Maintenance Engineer
Duration – 12 months
Location – Bellevue, WA
USC,GC,TN & GC/H4-EAD Preferred
E911 support
Provides support for PBX and network items related to voice.
Included in design & route plan with PBX vendors, cut-overs, updates, issue resolution.
The Sr. Maintenance Engineer is responsible for Patch Management, Sparing, Diagnosing, resolving Complex Troubles, software input definition for routine changes, tools support, major installation test and acceptance and scheduling of resources to achieve Break/Fix, and Release Management objectives. The ME also develops and disseminates product information to the appropriate Operations entities in support of release management as well as directing and leading Release Management activities for voice products. General area of responsibility: ITILv3 Service Operations.
Each month, deliverables will be based on the following workload estimates:
Duration – 12 months
Location – Bellevue, WA
USC,GC,TN & GC/H4-EAD Preferred
E911 support
- Linux System Admin
- Server Admin
- Working with fire and security for cdr records etc
- Help define support processes
- Be the Tier 3 support/guidance
- KM reviewer/designer
- Operational supporting designs
- Help define Operational process
- Act as mediator between customer and TMC
- Design and support the Standalone CUCM system (Cisco switch and VMware System Admin and Designer)
- Act as SME for firmware upgrades or know issues
- SME for other voice related topics/issues
- Secondary Admin support
- Windows Server Admin support
- MS Windows virtual server support
- Vmware/vsphere support
- Help with any desktop support issues
- Primary Linux Server admin
- Primary Systems admin
- Primary System admin
Provides support for PBX and network items related to voice.
Included in design & route plan with PBX vendors, cut-overs, updates, issue resolution.
The Sr. Maintenance Engineer is responsible for Patch Management, Sparing, Diagnosing, resolving Complex Troubles, software input definition for routine changes, tools support, major installation test and acceptance and scheduling of resources to achieve Break/Fix, and Release Management objectives. The ME also develops and disseminates product information to the appropriate Operations entities in support of release management as well as directing and leading Release Management activities for voice products. General area of responsibility: ITILv3 Service Operations.
Each month, deliverables will be based on the following workload estimates:
- 40% Daily Tasks to work on existing systems manage group expectations and build reporting.
- 40% Break/Fix items.
- 10% Special Projects as assigned by direct Manager.
- 10% Reporting.
Source : Georgia IT Inc.