Mailroom Quality Assurance Lead- 2nd Shift - Conduent

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Mailroom Quality Assurance Lead 

JOB SUMMARY:

The Multi-Channel Print-Mail organization provides print and mail production, transactional documentation and print on demand services to Conduent clients in the health, retail, public.

The Mailroom Quality Assurance Lead (Print-Mail, Lynnfield, MA) will report to the business Quality Compliance and Audit Manager and will be responsible for activities involving Quality Assurance (QA), Compliance and Regulatory requirements, Training Initiatives, Security related matters and will ensure compliance is maintained for all applicable Corporate and Government guidelines.

You must be a flexible-multitasker individual who is detailed, well organized and be dedicated to the Conduent philosophy of EVERY CLIENT, EVERY TIME

You must be a very strong communicator and demonstrate and ability to motivate and influence co-workers and other staff to maintain and deliver results that always satisfies the client’s and business needs.

Job responsibilities include, but not limited to:

• Leads a team made up of Quality Associates.
• Develops, implement and maintains Quality Management System (QMS) programs and initiatives.
• Maintains all required documentation to meet the required security compliance standards and to meet audit control standards, Standard Operating Procedures (SOP), Forms, spreadsheets, data analytics.
• Works with Manager Monitoring data collected for all Quality Inspections, tracks data for Quality Spreadsheets and trending of the Client Data and dashboards.
• Performs and documents required monthly user reviews for associate’s access, both data and physical and additional security requirements to meet control objectives.
• leads key process improvement efforts and influences cross-functional efforts to support all Print Mail sites.
• Assists in the development of systematic approaches for assuring high quality services and clear documentation updates, as required.
• Drives continual improvement of products, processes and systems.

Requirements:

• Minimum of a high school diploma (or GED) is required, but advanced degree is desired.
• Experience of working in a high-volume digital print mail facility
• Experience of working with teams in a collaborative environment
• Experience of managing a team of associates
• Must possess excellent communications skills (i.e., interpersonal, written, verbal and presentation)
• Must consent to and successfully clear all required pre-employment screenings
• Must be currently eligible to work for any employer in the United States

Job Track Description:

• Performs tasks based on established procedures.
• Uses data organizing and coordination skills to support the business and perform technical work.
• Requires vocational training, certifications, licensures, or equivalent experience.

General Profile

• Developed proficiency within a range of analytical or operational processes.
• Completes assignments and facilitates the work of others.
• May coordinate assignments beyond work area.
• Proposes improvements to processes and methods.
• Acts as a lead, coordinating the work of others, but is not a supervisor.
• Works autonomously within established procedures.

Functional Knowledge

• Developed skills in a range of processes, procedures, and systems.
• Acts as a technical expert in some areas.

Business Expertise

• Understanding of how best teams integrate and work together to achieve company goals.

Impact

• Impacts a team, by example, through the quality service and information provided.
• Proposes enhancements to work procedures and practices to improve efficiency.

Leadership

• Serves as a team lead.
• Allocates work to team members, as appropriate.
• Provides subject matter guidance to junior team members.

Problem Solving

• Provides solutions to problems based on existing challenges or procedures.

Interpersonal Skills

• Effectively exchanges information and ideas.
• Uses tact when working with others.

Responsibility Statements

• Manages more complex tasks that are escalated due to issues.
• Acts as a domain expert.
• Ensures TAT is met for all volumes assigned to respective shifts through proper planning.
• Ensures quality and volume is met during shifts.
• Coordinates appropriate staffing and interviews candidates.
• Collaborates with supervisors on key performance measures set by the client.
• Facilitates work allocation.
• Tracks/monitors daily and monthly reporting.
• Participates in progress improvement without impacting the quality of work.
• Communicates with teams and managers to provide work status.
• Participates in meetings with internal teams and external clients.
• Performs other duties as assigned.
• Complies with all policies and standards.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent’s ADAAA Accommodation Policy.

At Conduent we value the health and safety of our associates, their families and our community.  For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.