Machine Support Specialist at kyyba

Position Title: Machine Support Specialist
Location: Waterloo, IA - 50704

Manager is open to recent graduates who have a technical background in agriculture or construction equipment

Machine Support Specialist - Large Tractors
Schedule: 9 am to 6 pm, Monday through Friday. Occasional overtime may be approved at manager discretion during busy seasons. Onsite 4 days per week, with option for remote work 1 day per week).
Travel: Up to 10% domestic travel required

Job Description:
Join our team as a Machine Support Specialist for Large Tractors! This role involves using virtual tools to resolve technical issues, leading collaborative training events, and documenting communication with dealers and stakeholders.

Key Responsibilities:

• Utilize virtual tools (Case and Contact Management System (CCMS)) to communicate with dealers and other stakeholders to efficiently resolve technical large tractor issues.
• Lead and participate in collaborative training events to improve team dynamics as well as individual and team knowledge levels.
• Complete and document all relevant DTAC (Dealer Technical Assistance Center) case communication within the CCMS system.
• Properly code each case with correct Diagnostic Trouble Code (DTC), part number, and Non-Conformance Corrective Action (NCCA) information to support downstream problem resolution activities.

Required Skills/Experience:

• Demonstrated professional communication skills with proven results both written and oral.
• Ability to work in a fast-paced environment and with metric-driven results.
• Demonstrated commitment to lifelong learning with the ability to understand complex systems.
• Proven ability to work collaboratively both in person and virtually.
• Attention to detail and accuracy.
• Ability to maintain a positive outlook within a fast-paced work environment.
• Willingness to travel up to 10% of the time.

Desired Skills/Experience:

• Experience working with CAN Communication Systems on vehicles.
• Experience diagnosing Electrical, Hydraulic, and Mechanical systems found on off-road equipment.
• Experience with John Deere 7R, 8R, and 9R tractors.
• Experience utilizing John Deere aftermarket software systems such as ServiceCenter, Service ADVISOR™, Parts ADVISOR™, CCMS, and various Tableau or PowerBI dashboards and reports.
• Ability to read and comprehend technical schematics, theory of operation, and diagnostic procedures.
• Experience with technical instruction and influencing without authority.

Education:

• 2 or 4-year Degree in any technical, software, business, or other related fields, or equivalent related work experience.

Additional Information:

• Candidates will need metatarsal shoes for occasional time spent on the factory floor.
• Annual training events may require travel to other John Deere locations (e.g., Des Moines).
• May drive a Gator while inside the factory. May also drive a Tractor for training.
• Manager is open to recent graduates who have a technical background in agriculture or construction equipment and experience with electrical systems, hydraulic systems, and/or engines.
• Business casual dress code.

Note from the Hiring Manager: Candidates must have technical experience and a willingness to learn. The primary responsibility is problem resolution and answering cases.