MA / Customer Service Rep - UF Health

JOB DUTIES:

Provides excellent customer service and greets patients entering the department/practice. A multi-skilled person dedicated to assisting in all aspects of medical practice including administrative and clinical procedures under the direct supervision and responsibility of a licensed physician and Office Manager or Team Lead.

Essential Functions:

• Receives and directs messages, (electronic, in person and telephone calls) to the appropriate personnel. Makes contacts to other departments, physicians, patients and other outside organizations as necessary for the departmental/practice operations.
• Maintains patient scheduling functions and sets patient appointments through established guidelines.
• Interviews and completes the registration process for patients utilizing the specific service.
• Keys patient dispositions, diagnostic codes, patient orders, charges and payments as defined in the electronic medical record.
• Performs cashiering functions as it relates to co-payments or other patient payments/collections. May perform routine clerical duties for the department.
• Perform venipuncture and administer routine, non-controlled medications.
• Administer medication as directed by and under the direct supervision of licensed physician.
• Collect routine laboratory specimens as directed by the provider.
• Perform basic laboratory procedures including aseptic procedures and taking patient’s vital signs.
• Provides excellent customer service for patients/families/representatives and other members of the treatment team.

Temperament:

Must be able to perform under stress when confronted with emergency, critical, or unusual situations. Must be capable of dealing with periodic cyclical workload pressures and levels of responsibility. Required to make independent judgments without supervision. Must be able to make generalizations, evaluations, or decisions based on sensory or judgmental criteria. Must have the adaptability to perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure. Requires the ability to work with people beyond giving and receiving instructions.

Experience Requirements:

1 year medical assistant preferred
2-4 years Clerical/customer service experience -ideally in a health care related industry preferred
1 year experience with third party payors and computer experience for in putting data and reviewing patient demographic material preferred

Education Requirements:

High School Diploma or GED equivalent or GED equivalent required

** Additional Details **
A requirement of having completed an MA program that is accredited by the National Commission for Certifying Agencies, a national or state medical association, or an agency approved by the board. 

Certifications: 

Certified Medical Assistant (CMA) required within 6 months
Basic Life Support (BLS) required at time of hire
Medical Terminology Certificate preferred within 30 days

UFJPI is an Equal Opportunity Employer and Drug Free Workplace