M365 User Trainer - Norfolk, VA - DirectViz Solutions, LLC

DirectViz Solutions, (DVS) is a rapidly growing government contractor that provides strategic services that meet mission IT needs for government customers. DVS provides innovative information technology solutions to government clients through the knowledge and expertise of our dedicated employees. DVS is an employee centric employer that provides competitive compensation, comprehensive medical plans, 401k match, PTO accrual, professional development reimbursement, corporate funded technology certifications, and employee recognition and appreciation programs.
At DVS, we recognize that our employees are our number one resource. If you are a problem-solving people-person, apply today!

DVS is looking for a M365 User Trainer to support a team onsite in Norfolk, VA. This position requires an active Secret Clearance.

The NCI Agency is seeking a highly skilled User Trainer (Onâ€Site), M365 User Operations, to join our IT team. The M365 User Operations Trainer will be responsible for delivering comprehensive training sessions on Microsoft 365 and associated products to endâ€users. This role focuses on providing introductions to core M365 products, including Windows 11 Enterprise, the Office 365 suite, MS Teams in its full functionality, OneDrive for Business, and SharePoint Online. Additionally, the trainer will cover essential security topics such as Microsoft BitLocker, Windows Hello for Business and Device Compliance within an Intuneâ€managed context. The ideal candidate will also be proficient in explaining Citrix Secure Private Access, with a focus on the Secure Workspace App. This position requires an onâ€site presence, with the training role split between 50% classroomâ€type sessions and 50% handsâ€on assistance.

Required Skills:

Under the direction / guidance of the local NCIA Point of Contact or the Cloud Ops Operations Manager, the User Trainer (Onâ€Site), M365 User Operations will be supporting the following activities:

1) M365 Introduction:

a. Conduct training sessions on the core functionality of Microsoft 365 and its core products.

b. Provide handsâ€on demonstrations, support practical demonstrations and the ability to transition those into realâ€world examples.

c. Develop training materials and user guides tailored to different skill levels.

d. Update training content to reflect the latest M365 features and best practices.

2) Windows 11 Enterprise and Office 365 Suite:

a. Train local users on the features and core product functionalities of Windows 11 Enterprise.

b. Provide detailed instructions on using the Office 365 suite (including Word, Excel, PowerPoint, Teams, and Outlook).

c. Assist users in transitioning from older versions of Windows and Office to the latest versions.

d. Offer troubleshooting tips and best practices for optimal usage and assist users with technical challenges during walk in training sessions.

3) MS Teams, OneDrive, and SharePoint Online:

a. Conduct sessions focused on collaboration tools such as MS Teams, OneDrive, and SharePoint Online.

b. Demonstrate how to effectively use these tools for communication, file sharing, and team collaboration.

c. Provide practical examples of how these tools can enhance productivity.

d. Address common user issues and provide solutions.

4) Security Training:

a. Educate users on security best practices, including the use of Microsoft BitLocker and Windows Hello for Business.

b. Explain the importance of Device compliance in an Intuneâ€managed context.

c. Conduct sessions on the Company Portal and how to use it for managing devices.

d. Provide guidelines for maintaining data security and privacy, and core functionality of M365 and Windows 11.

5) Citrix Secure Private Access:

a. Train users on the Secure Workspace App within Citrix Secure Private Access.

DirectViz Solutions, LLC (DVS) is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant for employment because of race, color, sex (including pregnancy), age, gender identity, creed, religion, national origin, sexual orientation, marital status, genetic information, disability, political affiliation, protected veteran status, or any other status protected by federal, state or local law.

DVS has a zero-tolerance policy for harassment, threats, coercion, discrimination, and intimidation. Employees may file a complaint or exercise any right protected by Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, as amended, Section 4212 of the Vietnam Era Veterans Readjustment Assistance Act of 1974, or the Veterans Employment Opportunities Act of 1998.