Luxury Front Office Guest Service Agent - Compass Group

New York, NY 10007

About the Job

The Receptionist provides general office support via a variety of clerical activities and
related tasks. Answer incoming calls and directs calls to appropriate associates. Greets and directs visitors.

Job Responsibilities:

Speak freely and warmly, engaging to high profile VIP clientele and guests while efficiently checking them in at the Reception Desk and efficiently escorting them to their destination.
Develop and maintain an understanding of the client culture, key areas of activity and creating “transparency” by serving as an extension of the client.
Manage closely all activity in the internal visitor greeting process. Must be knowledgeable on all daily meetings and up to the minute changes.
Act as first point of contact for all activities and emergencies, always remaining alert.
Serves as point person, taking ownership of any challenges that may arise within the
Conference center, resolving them, or following escalation procedures as required.
Conduct overall room appearance site inspection and work with Building Operations to maintain facilities.
Handling meeting room bookings, utilizing the reservation system, and focusing on the strategic assignment of meeting space to maximize utilization.
Answer global switchboard calls, direct calls, and manage message receipt and delivery process.
Handling on-floor conference room activities, both visually and by means of the
Reservations system, being aware of meeting start / end times, attendees in the room, food, and beverage orders, etc. Advising the appropriate staff members of changes in meeting room status, special requests, etc.
Communicating requests to the appropriate internal support departments such as,
building maintenance, information technology, Audio Visual technology, and mail room (package pickups and deliveries).
Having a thorough understanding of the Firm’s emergency procedures and being prepared to carry out designated tasks in the event of a fire or other emergency.

Key Competencies:

A passion for delivering the Platinum Service and Service Excellence Standard to provide transformational service in hospitality.
A consistently professional approach, including a strong sense of self- respect and integrity, as well as respect for and interest in others.
A mindset to take ownership and responsibility within and outside one’s job domain.
The ability to work under pressure, prioritizing tasks and juggling many jobs simultaneously, while constantly interacting with visitors in a public environment.
Excellent listening and oral communication skills.
Basic computer skills and knowledge of office technology / equipment.
Self-confidence, willingness to learn, and feeling comfortable with change and coordinating change.
Is open and receptive to feedback, shares and actions.
To be an advocate for innovation, constantly looking for new ways to improve quality, services and amenities offered to guests.
Is empowered to make decisions, guide behavior and escalate issues appropriately.
Excellent oral and written communication skills.
Punctual, dependable and dedicated to achieving operational excellence, down to the smallest of details.
Discreet, ethical and committed to maintaining a high degree of confidentiality.
Associates degree or equivalent professional VIP client facing work experience.

Source : Compass Group