Lung Screening Scheduler/Registrar - Yale New Haven Health

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

Under the supervision of the Business Operations Supervisor/Manager, this position is responsible for providing access to healthcare for the Lung Screening Program by performing the following services in a professional, compassionate, and cost-effective manner. Ensures the patient is registered, scheduled and appropriate authorizations are in place.

EEO/AA/Disability/Veteran

• 1. Review all referred patients for appropriateness based on established criteria. Transcribe external orders in Epic.
• 2. Manage referral work queue(s) maintaining accurate documentation of tasks/activity.
• 3. Schedules and coordinates patients for CT Lung Screening exams from a variety of sources and maintain schedules.
• 4. Registers patients by obtaining necessary documentation for insurance, demographic, and pre-certification. Stays current and demonstrates a working knowledge of existing insurance requirements to eliminate denials and delays in payment.
• 5. Prepare and send out new patient packets, and any other pertinent correspondence to patients.
• 6. Coordinate and track shared decision making, CT Lung Screenings, and follow up appointments.
• 7. Follow patient schedules, confirm diagnostic and other visit types with patients to ensure completion and follow up.
• 8. Prepares documentation for appointments whether paper or electronically: creates new charts as needed, pulls/files all records for visits, and analyzes patients? records for completeness.
• 9. Answers phones as assigned and triages calls appropriately.
• 10. Obtain any required (external) medical documentation and scan to Epic/Solarity.
• 11. Receives and disseminates information from other departments, physicians, patients and families.
• 12. Request updated/change orders as needed.
• 13. Assist in the planning, implementation and attendance at outreach community events related to lung screening programs.
• 14. Accomplishes assignments in a timely manner in accordance with department productivity standards.
• 15. Provides support to Access Team with patient scheduling, registration, and center reception.
• 16. Meets performance expectations for Customer Service, Teamwork, Resource Utilization, and Staff and Self Development as outlined in performance review.
• 17. Performs other duties as assigned or directed to ensure smooth operation of the department/unit.

EDUCATION

High School diploma or equivalent is required with 3 years medical office or outpatient hospital facility in customer service capacity using medical terminology. Certified Healthcare Access Associate (CHAA) through the National Association of Healthcare Access Management (NAHAM) is required with 1 year of hire. Must keep certification current.

EXPERIENCE

One year minimum experience in registration required; one year scheduling experience required. Strong keyboarding and computer skills; excellent communication and customer service skills; ability to problem-solve and work closely in a team setting. Up to forty (40) hours departmental training for registration/scheduling in the classroom and additional on-the-job training.

SPECIAL SKILLS

Must demonstrate the ability to learn quickly in a fast-paced environment while remaining calm and focused. Must be detail oriented and able to follow oral and written instructions.