LPN | Quality Outreach Coordinator - Summit Corporate Office - Summit Medical Group

Responsibilities

Summit Medical Group's Corporate Office is seeking a LPN - Quality Outreach Coordinator to facilitate provider and member outreach to ensure member receipt of important clinical services to improve member health outcomes. This is a full time opportunity, working Monday-Friday 8:00AM to 5:00PM.

** Current License in Practical Nursing required **

Responsibilities: (List does not include all duties assigned)

• Makes outbound calls to members to provide assistance in obtaining services (i.e.,provide reminders, make appointments, arrange transportation, etc.) to avoiddelays in treatment and improve member health outcomes.
• Distributes educational information to members in accordance with the HEDISoutreach work plan
• Records and documents all member outreach activity.
• Perform chart review as necessary to verify care gap status. If care gaps are open,will follow workflow for outreach.
• Support practices and patients by scheduling appointments based on set protocolsfor MAWV and/or overdue screenings.
• Follows call scripts in accordance with the quality outreach work plan.
• Provide administrative support to HEDIS activities to achieve quality goals,including but not limited to: retrieving medical records, remote and/or onsiteprovider office data collection, formulate and compile monthly reports.
• Place orders per protocol to support HEDIS gap closure.
• Performs related work as assigned

Qualifications

Education: High School diploma is required. Associate degree preferred.

Experience: Prefer a minimum of one year of medical experience in healthcare quality.

Certification/License: Current License in Practical Nursing required. 

Overview

About Summit Medical Group

Summit Medical Group is East Tennessee’s largest primary care organization with more than 400 providers at 87 practice locations in 18 counties. Summit also consists of four diagnostic centers, mobile diagnostic services, eight physical therapy centers, four express clinics, central laboratory, and sleep services center. Summit provides healthcare services to more than 370,000 patients, averaging over one million encounters annually. For more information, visit www.summitmedical.com

In addition to our commitment to the health of our community, our organization is also committed to the health of our employees through our employee Wellness Program.  Employees receive a discounted monthly insurance premium if they actively participate in the wellness program. Furthermore, Summit Medical Group hires only non-tobacco users. Pre-employment drug testing will include testing for nicotine, and only candidates who pass the drug test will be considered eligible for employment.