Lounge Barback - Crescent Hotel, Fort Worth,

Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com.

Overview:

The Barback is responsible for helping the bartender in the daily operation of the bar.

• Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
• Be responsible for receiving all liquor, beer and wine from storeroom in a daily basis.
• Maintain the cleanliness of the bar, refrigerators, and service areas of the bar in an organized manner.
• Replenish all liquor, beer and wine as needed in the bar during the shift.
• Be familiar with beverages, cocktails and hotel mixing portion control according to hotel standards.
• Assist in opening and closing side-work as assigned.
• Assist in ensuring the cleanliness and tidiness of the bar or lounge areas.
• Assist with maintaining beverage cost.
• Follow prescribed procedures in serving alcohol with care to avoid any challenges with intoxicated guests.
• Retrieve all food items from kitchen and deliver to customers according to proper service standards.
• Ensure overall guest satisfaction.

• Must be able to effectively communicate, both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross-train in other hotel related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.
• Maintain a friendly and warm demeanor at all times.