Loss Mitigation Associate at Park State Bank

CORE VALUES: Park State Bank's Core values are GROWTH, TEAMWORK, RESPONSIVE, TRANSPARENT, And INNOVATIVE. We endeavor to live by these values in all that we do!

MISSION: The mission of Park State Bank is to deliver exceptional client service, strategic banking solutions and a community-friendly experience.

POSITION SUMMARY:

We are seeking a detail-orientated and proactive individual to join the Loss Mitigation Team! The Loss Mitigation Associate will work directly with customers who have delinquent loans ensuring they are properly communicated with and work to find the best option for their scenario. Additionally, they will support and execute other areas of the loss mitigation department, including but not limited to: foreclosure proceedings, delinquent taxes, bankruptcy cases, loan solutions, system support, credit reporting disputes, and regulations of our portfolios. The Loss Mitigation Associate will have the ability to work independently while understanding the necessity for communication and coordinating work efforts with other employees, departments, and team members

PRIMARY RESPONSIBILITIES & ACCOUNTABILITIES:

• Handle a portfolio of multiple mortgage products that are delinquent and require loss mitigation by investor, departmental, or legal guidelines.
• Handle a portfolio of multiple consumer loan products that are delinquent.
• Communicate with customers who are past due on loan payments via phone, email, and mail.
• Analyze specific financial situations to recommend and initiate the proper loss mitigation options.
• Precisely document communication with customers in regard to their loan.
• Offer assistance using loss mitigation options to preserve home ownership and minimize loss due to foreclosure.
• Send and monitor appropriate correspondence to customers based on delinquency status or loan type.
• Answer incoming customer and internal questions regarding past due loans.
• Monitor and analyze various reports for the department on a daily basis.
• Monitor bankruptcy court status, processes, and accounts for loan payments associated with bankruptcy plan.
• Prepare documentation and correspondence for foreclosure proceedings and monitor case status.
• Perform data entry in portfolio investor websites for monthly reporting and loan modifications as needed.
• Monitor credit reporting disputes through E-OSCAR.
• Ensure accuracy and perform loan Maintenace as needed in banks core system.
• Execute special projects for the loss mitigation department.
• Have sound judgement and decision making.
• Demonstrate excellent customer service.
• Comply with policies, procedures, security requirements, and government regulations.
• Perform other duties as assigned by the Loss Mitigation Manager.
• Work closely with other members of the credit administration department such as Loan Servicing Manager, Senior Vice President of Loan Operations, and Chief Credit Officer.

WORKING CONDITIONS:

Must have excellent interpersonal and organizational skills and enjoy working with others. Must understand the importance of community banking in the eye of the public. Must project confidence and communicate in a clear, concise, and pleasant manner. May, on occasion, be required to work longer hours than scheduled. A willingness to travel is essential.

Must be able to meet deadlines and adjust priorities as necessary. Must possess strong organizational, analytical, communication, and interpersonal skills, including the ability to work with all levels of management and the Bank's vendors. Must be a self-starter who challenges existing processes and can identify and implement efficiencies and cost-saving solutions. Will have access to and knowledge of all customer information, and the bank's finances, so the ability to keep information confidential is extremely important.

The employee will be working in an indoor office setting in a light work situation (exerting up to 20 lbs. of force frequently, and/or a negligible amount of force constantly to move objects). Constantly operates a computer and other office productivity equipment. Employee frequently communicates with employees, customers and vendors. Must be able to exchange accurate information both orally and written in English. May be required to travel to branches across each market, based on needs, so must have a valid driver's license and reliable transportation.

GENERAL NOTICE:

This description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities required of the employee. Other duties may be assigned as necessary.

ROLE QUALIFICATIONS:

Experience:

2 or 4 year accounting, finance, or business degree, or 2+ years of related experience is strongly preferred.

• A Highschool diploma or GED is required.
• Must be Proficient with Microsoft Word/Excel/Outlook and other standard office equipment.

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