Long Term Escrow Officer - Title Financial Corp

Title Financial Specialty Services is a subsidiary of Title Financial Corporation. We seek a Long-Term Escrow Officer to join our team in Blackfoot, ID. TFC is a family-owned company providing Title and Escrow Services Since 1905. We pride ourselves on taking great people and growing and developing them with employees who have spent their entire careers with us!

If you want to work for a company where Everyone Counts, is committed to doing the Right Thing, Takes the Smart Risk, believes Attitude is Everything, and Everyone has the Opportunity to Make a Difference, then keep reading.

Supervisory Responsibilities:

• None

The ideal team member:

• Ability to complete tasks within deadlines.
• Excellent verbal and written communication skills.
• Ability to remain neutral as a third party.
• Ability to communicate information to customers and help them understand we are not able to provide legal advice or information not related to our capacity as long-term escrow.
• Excellent interpersonal and customer service skills.
• Excellent organizational, prioritization and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient computer skills including basic navigation, experience with Google Suite or Microsoft Office Suite or related software.
• Ability to learn quickly.
• Strong bookkeeping skills.
• Ability to handle confidential information with discretion.
• Previous experience in an office, Title, Escrow, or Banking is a plus!

About the position:

The Long-Term Escrow Officer is responsible for handling long term escrow files from the date of inception through the date of completion including handling all inquiries, payments and correspondences for the transaction. This position acts as general support in tasks needed to maintain department efficiency and customer satisfaction. This position requires professional communication with various types of customers, including but not limited to Lenders, Realtors, Attorneys, CPAs,and also the Buyers and Sellers being serviced. Provides accurate professional service to all customers who call or walk into the office. The position requires a high level of accuracy and ability to complete tasks in a timely manner.

This position reports to the President, Title Financial Specialty Services (TFSS).

Job Duties Include:

• Administers long-term escrow accounts from inception through date of completion or cancellations. Includes but is not limited to customer inquiries, daily application of payments, daily entries to reconciliation, payoff statements, disbursement of payments and reserves balances, recovery of “NSF” payments and any issues that may arise with this type of a transaction and updating information once authorization has been received.
• Set ups and closes escrow files in an accurate and timely manner. Includes auditing new files to ensure proper documentation and instruction have been received and the ability to determine what documentation needs to be filed/released when a file is paid in full/closed.
• Enters file data into the computer including but not limited to assigning file numbers, depositing and disbursing funds, issues receipts and data for daily processing and reconciliation. This position also needs to master the current software programs needed to perform the job.
• Communicate with company employees and customers by phone, in person or through email or other correspondence.
• Performs a variety of clerical tasks for the department, which may include mail duties, filing, answering phones, typing documents, making deliveries.
• Administers all 1098 and 1099 interest filing and maintenance for all long-term escrow accounts.
• Develop and maintain a client base by effective marketing and ensuring that clients are provided exceptional quality and accuracy in products and services.) Attends all staff meetings, seminars, and training as required.
• Supports corporate core values, purpose, goals and culture.
• Adheres to all company policies and standards, including the expectation of prompt, predictable and regular attendance.
• Other job duties and responsibilities as assigned.

Education and Experience:

• Must be at least 18 years of age.
• Must have a valid driver’s license and have the ability to pass an MVR and background check.
• High school diploma or a general education degree (GED) is required.
• At least 2 years customer service experience with frequent communication is required.
• Previous experience in title and escrow, banking or an office environment is preferred.

Physical Requirements:

• Prolonged periods of sitting / standing at a desk and working on a computer.
• Ability to lift and carry packages up to 25 pounds at times.
• Ability to operate a company vehicle or personal vehicle for company errands or training.
• In person or phone communication is required.