Purpose of Role

The Warehouse Logistics Specialist is responsible for overall supply chain management which include planning, coordinating and monitoring logistics operations such as warehousing, inventory, storage and distribution, transportation and supply chain processes. The Warehouse Logistics Specialist manages the entire order cycle to as to enhance business development and ensure sustainability and customer satisfaction. This role reports to the VP of Services and Delivery.

Scope of the Role

• Prepare packing slips, courier waybills and commercial invoices for goods packed for dispatch when Stores controller is away.
• Help Stores Controller with weekly stock counts as per the company policy.
• Arrange courier shipments and documentation this includes international shipments when shipper is away.
• Validate incoming repairs and insure all equipment matches the Return Authorization.
• Manage and track repairs for both external and Internal customers through the repair cycle
• Inspect all incoming goods returned by our customers and communicate any damages or missing items.
• Receipt inbound repairs in the ERP system.
• Support repair technicians with inbound and outbound repairs.
• Help repair team with any special / issues requirements status and warranty entitlements.
• Help to plan and track the repairs according to customer requirements.
• Ensure customer repair orders are dispatched in time, accurately and any special instructions are followed.
• Help to process Repair Authorizations required by our customer this included both USA and Canada.
• Assist with problem diagnosis and resolution of accessory.
• Configuration and program Tait terminals equipment.
• Process credits and material returns need to ensure the equipment has the latest firmware and revisions.
• Complete inventory Cycle Counts weekly as per schedule, with Warehouse Team.
• Manage the demo equipment to ensure that the correct product meets the customer requirements and Software & Firmware are the latest Versions.
• Manage Warehouse inventory to ensure that the mainline equipment like Base Modules, Mobiles and Portables have the latest Software & Firmware.
• Help to ensure that all demos equipment is in excellent working condition before they are shipped to the customer and, also need to make sure they are in the same condition when they returned.
• Keep the Repair team apprised of any issues/special requirements status and updates completed on warehouse inventory.
• Keep track of the latest product technical notes to ensure the warehouse inventory has been updated to the technical requirements, is will include technical notes, product hold notices and quality alerts in accordance with the company's communications policy.

• Staging and assembly of Tait Base Station equipment consisting of parts pulled from warehouse inventory for customer orders. Problem diagnosis and network restoration maybe required.

• Configuration and installation of software keys of TAM Orders for wireless network equipment including Mobiles, Portables and Base Stations.

• Basic Repairs on Mobiles, Portables and Accessories as instructed by Repair Technician and Manager.

Performance Measurements

• Manage and use finish Goods database, and the ERP system to extract customer delivery dates for warranty requirements and product historyManage and develop all inventory management and control systems.
• Manage cycle count and stock take processes.
• Manage appropriate inventory control measures and root cause and corrective actions to ensure errors, inaccuracies and discrepancies are highlighted, addressed and resolved.
• Achieve the agreed inventory accuracy target.

Specific Expertise

• Proven working experience as a Logistics Specialist
• Record of successful distribution and logistics management
• Demonstrable ability to lead and manage staff
• It, technical and numerical skills
• Proficient in standard logistics software
• Excellent analytical, problem solving and organisational skills
• Ability to work independently and handle multiple projects
• Management of a global/national/regional services
• Ability to understand and thrive in high volume work environment during extremely busy peak seasons.
• Excellent communication skills, both verbal and written.
• Must be proactive, data driven and show a proven ability to plan.
• Experience managing as a vendor is highly desired.
• Proficiency developing metrics planning (good working knowledge of spreadsheets)
• Degree qualified preferred but not essential
• Associates degree or higher preferred
• Skilled in the use of CRM