Logistics Ops Manager - Ground, Project Kuiper - Amazon

Description Project Kuiper is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Kuiper will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity. Key job responsibilities Specifically, in this role you will: - Own and lead all Kuiper inbound/outbound and ground operations and programs - Scale logistics operational capabilities and capacities - Engage in short, medium and long-range planning activities - Intake ground and/or inter and multi-modal projects - Own capacity planning tools and processes as required for ground operations - Determine key analytics and measures of success and provide data which assesses KPI/SLA adherence to contractual requirements - Maintain operational visibility to all shipments in transit, perform track/trace/claims management for any anomalies - Review ground transportation lanes and recommend new transportation lanes as needed - Measure corrective actions, maintain a metrics dashboard and ensure accurate milestone reporting - Create SOPs, Work Orders, Contracts and related items and cost capturing - Exhibit a constant passion for delivering an exceptional customer experience - Work closely with air and ocean program manager to design and optimize first, middle and last mile solutions for customers - Ability to travel domestic/international up to 25% of the time - Ability to work an alternative schedule or perform work during non-standard days/hours as business needs require - Manage a team of transportation professionals Export Control Requirements Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum. About the team Here at Amazon we embrace our differences. We are committed to furthering our culture of inclusion. Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we are building an environment that celebrates knowledge sharing and mentorship. Innovation is part of our DNA. Our goal is to be Earth's most customer centric company, and we are just getting started. We need people who want to join an ambitious program that continues to push the state of art in space-based systems design and wireless system. We are open to hiring candidates to work out of one of the following locations: Redmond, WA, USA Basic Qualifications - 5+ years of experience in academia and operations and/or a combination of both related to transportation, supply chain operations or logistics - 3+ years of ground transportation experience, planning, and first, middle or last mile service delivery - 3+ years of experience managing third party logistics providers in a global environment - 3+ years of experience managing and developing teams - 3+ years of experience performing strategic planning and proven experience delivering a scalable transportation solution Preferred Qualifications - Be comfortable with ambiguity and curious to learn new skills - Curious to learn in depth about both technology and our customers concepts, and pushing your comfort zone. - An effective multi-tasker who navigates a fast-paced, deadline-driven environment with grace and efficiency. - Experience with inventory management, inbound/outbound, and warehousing - Experience with global trade compliance and supplier compliance auditing - Experience with dangerous goods or prior certification 49CFR, IMDG, IATA regulations - CSCP or similar industry certification Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $131,900/year in our lowest geographic market up to $192,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.