Logistics Operations Manager - Feast & Fettle

Feast & Fettle is seeking aLogistics Operations Manager, reporting to the Director of OperationsThis team member will lead operations across our Logistics function and ensure the reliability of our fleet across our fulfillment centers in Rhode Island and New York. The fleet makes deliveries across a service area that spans from Maine to New Jersey. The role will be based at our East Providence production kitchen facility and fulfillment center.

To be successful in this role, you must excel at creating a culture of high performance AND building operational processes that scale. You can expect to have oversight of all fleet and logistics operations across the Northeast including routing, dispatching, fleet maintenance, training, and team management. This includes working closely with all functions of our service, across food preparation, packaging, fulfillment, and customer service. You must love being both in the weeds of day to day operations, and troubleshooting operational problems to improve company performance.

What is Feast & Fettle?

What began as a private chef’s business in 2016 has blossomed over the years into the Northeast’s leading premium, fully-prepared meal delivery service. And each day at Feast & Fettle, we pour love and care into preparing, packing, and personally delivering weekly menu items to our cherished Member base across the Northeast. Our mission is both simple and expansive: to nourish everyday life. This speaks to the quality of our food, our community engagement, and how our service gives Members the space needed to devote more energy to what matters most in their lives.

We believe accomplishing this mission begins with nourishing the lives of our employees. Among our benefits, all F&F employees enjoy a free weekly meal plan, wellness stipends, and tuition reimbursement. We are committed to fostering a positive and empowering environment in which everyone brings their best selves to work, contributing to the continuous betterment of the company. And it’s our culture that really sets us apart from other organizations in the food & hospitality industry. Through reducing barriers folks may be showing up with, we work to provide meaningful growth opportunities for all.

By joining us at F&F, you become part of a transparent cross-department team centering joy and ambition—on an exciting growth trajectory which we engage with mindfulness and care. We grow in service of sustainable profitability, mutual support, and thorough maintenance of the superior quality our Members expect.

What will the Logistics Operations Manager at F&F do?

The Logistics Operations Manager will oversee all aspects of the logistics function, managing a team of approximately 50 individuals, including dispatchers, logistics associates, supervisors, and drivers. The ideal candidate will ensure efficient and effective operations, maintain high performance standards, and support the company’s strategic growth initiatives.

• Team Leadership: Lead and develop a team of Logistics employees, ensuring alignment with company goals and fostering a culture of safety and accountability.
• Dispatching and Route Optimization: Oversee dispatch operations and optimize delivery routes to enhance efficiency, accommodate last-minute changes, and provide an elevated service level that drives customer satisfaction.
• Fleet Management: Manage a fleet of 60 vehicles, ensuring regular maintenance, compliance, and vehicle appearance standards in coordination with the Ryder Maintenance partnership.
• Training and Development: Implement and oversee training programs to ensure drivers adhere to safety standards and maintain order accuracy.
• Budget Management: Manage a logistics budget, including fleet lease costs, labor expenses, fuel and toll expenses, repairs and maintenance, and vehicle cleanliness and presentation.
• Process Improvement: Continuously evaluate and improve processes to enhance efficiency, reduce costs, and improve customer satisfaction
• Customer Satisfaction: Identify and address the root cause and resolve any delivery-related issues promptly and effectively to ensure that all orders are delivered accurately and on time, maintaining a high level of customer satisfaction.
• Performance Metrics: Be accountable for KPIs such as On-Time Deliveries, Route Efficiency, Labor Cost per Order, Delivery Estimate Accuracy, and Delivery Errors.
• Collaboration: Work closely with food preparation, packaging, fulfillment, and customer service teams to ensure seamless operations.
• Growth Support: Play a pivotal role in expanding logistics operations into new geographic regions, supporting the company’s broader growth strategy.

You bring with you:

• Proven experience managing large teams, preferably within logistics, fleet, or delivery operations.
• Strong proficiency with tools and systems such as Slack, OptimoRoute, Excel, Samsara, and WEX.
• Knowledge of DOT compliance (preferred but not required).
• Demonstrated ability to manage budgets and optimize operational costs.
• Exceptional interpersonal and communication skills.
• Proven experience supporting a scaling operation and driving efficiency
• Collaborative in nature- you believe that a team works better together than as individuals.
• A sense of humor- you bring joy to your work
• A rigorous attention to detail, quality and safety standards
• A natural sense of urgency and hustle
• Eagerness to learn and grow
• Strong interpersonal communication skills
• Tech savvy, use apps and technologies in everyday life

Schedule

The role requires being

in the office from Friday to Tuesday. Our logistics operations currently handle deliveries from Sunday to Wednesday, with additional logistics activities taking place on non-delivery days. You will be responsible for overseeing the core operations of the logistics team, ensuring the team is appropriately staffed to manage peak delivery days on Sunday and Monday.

Competitive benefit package including:

• Health Benefits (medical, dental, vision) - F&F covers 65 percent of employee premiums!
• Paid Time Off, accrued
• Free F&F weekly meal plan membership ($150 weekly value)
• 401k
• Wellness Reimbursement ($50/month)
• Professional Development Reimbursement ($1,000/year)
• Company-issued MacBook
• Paid Parental Leave