Logistics/Customer Service Representative - PrideStaff
Tucker, GA 30084
About the Job
Client in Tucker, GA is seeking a Customer Service Representative who also provides Office Support as well as having skills in the customer service and logistical areas.
Job Description: The job has three main components, Customer Service, Orders, and Logistics. Self-motivation and focus is required and incremental job mastery should lead to independent performance of job duties with little supervision.
Customer Service:
Starting rate: $19 / hour. This position will operate from 7 am – 4 pm, little to no weekend work and overtime opportunities will be rare.
Job Description: The job has three main components, Customer Service, Orders, and Logistics. Self-motivation and focus is required and incremental job mastery should lead to independent performance of job duties with little supervision.
Customer Service:
- The ability to put a “smile in your voice”, and provide a pleasant experience to customers with clear, concise, and articulate communication.
- Entering. escalating. following up and confirming customer requests as appropriate.
- Thinking on your feet during customer interaction to provide the best service in a timely fashion.
- Communicating in a variety of methods such as phone, email, text, and fax.
- Accurate and immediate entering of customer information and orders into Excel and Acumatica.
- Knowledge of inventory levels to know what can ship when and awareness of possible shortages.
- Ability to learn product codes for efficiency and communication.
- Inter-Departmental communication with Production on customer needs.
- Update freight pricing on a weekly basis.
- Scan and email documents such as invoices and bills of lading
- Analyze BOL’s for accuracy.
- Gain familiarity with both SWP and 3rd party fleet capabilities and schedules.
- Balance loads for efficient and economical delivery.
- Employ critical thinking about routes, destinations, load management, use of 3rd party carriers.
- Create and modify shipments and print BOLs.
- Communicate with carriers as needed to verify load pickups.
- Demonstrate ability to balance SWP drivers’ availability vs. assigned loads.
- Determine best option for outside carriers.
- Modify shipments as necessary.
Starting rate: $19 / hour. This position will operate from 7 am – 4 pm, little to no weekend work and overtime opportunities will be rare.
Compensation / Pay Rate (Up to): $19.00 - $20.00 Per Hour
Source : PrideStaff