Logistics Customer Service Representative - CornerStone Staffing
Dallas, TX 75254
About the Job
Job Description
CornerStone Staffing has teamed up with a major logistics company to seek out a team of Customer Service Representatives. If you have 2+ year(s) of call center experience and enjoy working collaboratively, APPLY TODAY!
Job Title:Logistics Customer Service Representative
Location:Dallas, TX
Pay Rate:$18.50/hr.
Duration:Long-Term Temp
Schedule:Monday to Friday, 8am to 5pm
Job Duties:
Interacts with customers via telephone, SMS, and email to assist with customer inquiries and issues
Handles heavy inbound calls (150-200 daily) professionally and promptly
Educates and promotes self-service options where applicable
Resolves customer complaints and concerns through active listening, empathy, professionalism, and problem solving
Multitasks between multiple tools and systems (knowledge base, team meetings, supervisor) and applies information and knowledge to customer situations
Job Requirements:
High School Diploma or Equivalent
Must have 2+ year(s) of experience in a high volume, metrics driven call centerenvironment
Must be able to maintain composure and diffuse tense calls
Microsoft Dynamics 365 experience is a major plus!
Pre-Screening Includes:
Background Check
Drug Screening
Interview Process
Clerical Testing
To Apply for this Job:
Click theApply Onlinebutton, then:
If you are currently registered with CornerStone Staffing, click theLog Inbutton to add yourself as a candidate to this job.
If you are NOT currently registered with CornerStone Staffing, click theCreate Accountbutton to complete the application and select the Frisco Branch.
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