Logistics Coordinator I - Loves Travel Stops & Country Store

Req ID: 433556 

BASIC PURPOSE: The primary purpose of the Logistics Coordinator is to communicate with Gemini Truck Drivers who are delivering fuel to Love’s stores.

MAJOR RESPONSIBILITIES:

• Troubleshoot logistics, inventory management and supply chain related problems; providing solutions for resolution
• Handle incoming chat messages, emails, and calls from truck drivers.
• Assist drivers with questions about their schedules and update the fuel dispatch software as needed.
• Forecast truck stop fuel demand using inventory replenishment/dispatch software (TelaPoint), ensuring Love’s locations maintain healthy fuel inventory levels at the cheapest price possible.
• Provide quality customer service to stores and drivers.
• Communicate effectively with internal and external customers.
• Meet departmental standards regarding communication metrics.
• Other duties assigned as needed.

EDUCATION AND EXPERIENCE:

• Education:
  • HS Diploma or equivalent required.
  • Bachelor’s degree or equivalent experience in Business, Logistics, or Supply Chain preferred.
• Experience:
  • 0-2 years of experience in Fuel Dispatch, Transportation Industry, Logistics, or Supply Chain preferred.

SKILLS AND PHYSICAL DEMANDS:

• Skills:
  • Capable of managing 200+ emails per shift.
  • Ability to manage numerous competing demands in an extremely fast-paced environment.
  • Strong attention to detail, organizational skills, and the ability to problem solve.
  • Excellent written and verbal communication skills.
  • Must be highly organized.
  • Willingness/ability to accept continual training and constructive criticism.
  • Basic Microsoft Windows / Office experience.
• Typical Physical Demands:
  • Requires prolonged sitting, some bending and stooping.
  • Occasional lifting up to 25 pounds.
  • Manual dexterity sufficient to operate a computer keyboard and calculator.
  • Requires normal range of hearing and vision.

WORK SCHEDULE:

• Training Schedule: Our paid training class which takes place at the office. It is Monday-Friday and is typically from around 8am-5pm (training typically lasts about 4 weeks). 
• Work Shift: TBD, your work shift and workdays will be determined after you complete the training class. The work schedule is dependent on business need
   

Job Function(s): Gemini 

Love’s Travel Stops & Country Stores is the industry-leading travel stop network in the United States. For more than 55 years, we’ve provided customers with highway hospitality and “Clean Places, Friendly Faces.” We’re passionate about serving drivers with clean, modern facilities stocked with fuel, food and supplies. We offer meals from popular restaurant chains, trucking supplies, showers and everything needed to get back on the road quickly. The Love’s Family of Companies includes:

• Gemini Motor Transport, one of the industry’s safest trucking fleets
• Speedco, the light mechanical and trucking service specialists
• Musket, a rapidly growing, Houston-based commodities supplier and trader
• Trillium, a Houston-based alternative fuels expert