Logistical Support Specialist - Function4 (F4)

• Additional hours as required to complete objectives, Attend occasional webinars and training.

• Day-to-day management of shipping, receiving, delivery, returns, and inventory of all supplies
  • Source, order and receive supplies in a timely manner. Proactively develop alternatives and solutions to order delays
  • Monitor customer supply usage through supply dashboard alerts, emails, and customer phone calls
  • Fulfill customer supply orders per their unique service agreement
  • Schedule shipment or delivery of supplies to ensure customer doesn’t experience a break in service
  • Administer stock transfers among various company locations
  • Manage cycle counts
  • Manage obsolete stock
  • Monitor cost adjustments
  • Process Return to Vendor (RTV) orders and follow up as needed
• Monitor and adjust the min/max levels for each warehouse 
• Review and manually adjust as necessary the supply thresholds established automatically in data collection agent (DCA) monitor
• Perform warehouse inventories semi-annually
• Promptly respond to customer and technician requests to ensure proper and timely follow-up
• Place and replace supplies in appropriate location for easy retrieval and inventory
• Perform general housekeeping tasks to ensure safe workspace and proper storage of supplies and products in warehouse
• Work with external vendors to ensure accurate delivery of order, timeliness of orders and resolve any disputes
• Generate supply-related reports as needed
• Continually work to improve process efficiencies to save time and money 

Knowledge and Skills: 

• 1-year experience in supply department operations preferred
• Ability to utilize computer and navigate software comfortably
• Ability to interface with customers, coworkers, and vendors on a professional and personable level
• Ability to build relationships and manage effective communications with vendors
• Strong communication skills (written and verbal)
• Knowledge of an ERP system desired or a strong desire to learn. E-automate experience a plus
• Superior attention to detail
• Ability to multitask and meet deadlines
• Ability to lift 40 pounds
• Ability to work in variable temperatures

• Read and interpret technical data and work orders 
• Unbox, assemble, and configure a wide variety of copiers and printers 
• Perform quality assurance checks and ensure devices can connect to network prior to installation at customer location 
• Ensure all new devices have toner, operations manuals, and needed software prior to delivery/install 
• Independently identify issues, methodically troubleshoot, and implement solutions  
• Shrink wrap and stage equipment for delivery 
• Process Machine Movement (PMM) Forms within EAutomate and New Set-Up paperwork 
  • Ensure descriptions and serial numbers match sales order 
•  Comply with safety regulations and maintain clean and orderly work areas 
• Assist with refurbishing and preparing pre-owned equipment for resale 
  • Inspect machine 
  • Remove all parts and clean 
  • Order necessary replacement parts 
  • Rebuild to bring machine back to factory specifications 
  • Configure and test 
  • Complete paperwork