Lodge Night Auditor - Cliff Castle Casino

Position: Lodge Night Auditor

Wage: 17.50/hr

 POSITION SUMMARY:  Responsible for the successful overall operations related to Front Desk and Night Audit of the Hotel and Lodge, ensuring accurate and timely guest billings.

 ESSENTIAL DUTIES:    

•     Maintain a working knowledge of both properties as well as special events of the Casino.

•     Respond to guests' requests, complaints, or inquires courteously and promptly.

•     Prepare and distribute management reports to Hotel/Lodge Administration and Finance.

•     Audit all guest records. Verify credit card authorizations. Post room and tax charges to guest accounts.

•     Maintain a thorough and accurate knowledge of hotel occupancy and inventory.

•     Make reservations, cancellations, and reschedules upon request.

•     Check in/out guests and manage "Walk Ins" in a timely manner.

•     Prepare accurate and timely reports.

•     Conduct accurate cash, credit card, and voucher payments.

•     Answer phone calls, in house text messages and two-way radio, deliver messages, as appropriate.

QUALIFICATIONS:

Education: High School diploma, or Equivalent required.

Experience: Prefer one (1) year prior hotel experience, preferably as a Night Auditor.

Knowledge, Skills, and Abilities:

Computer knowledge with Microsoft Office Programs

Effective communication (verbal) skills.

OPERA PMS system experience a plus.

Be at least 18 years of age.

Able to demonstrate eligibility to work in the U.S.

Participate and pass pre-employment drug screening and background investigation to obtain and maintain a valid Gaming License.