LOBBY AND RECEPTION AMBASSADOR - Compass Group, North America

Flik Hospitality Group

Salary: $25 - $28 / Hour


Other Forms of Compensation:


What makes FLIK click



What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.




We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.










Job Summary



Working as a Floating Ambassador will allow you the opportunity to work with GREAT people like yourself! You will be surrounded by people who are passionate about what they do and share in our belief in the quality value of delivering superior

hospitality to our premier client.


The Floating Ambassador will be responsible for covering the reception desk and lobby desk when needed. Engaging all Clients, Guests, Vendors, and Employees entering the reception and conference center. The Receptionist/ Ambassador/

Concierge will display an energetic, friendly, and approachable demeanor at all times.





· Able to speak freely and warmly, engaging clients and guests while efficiently

checking them in at the Reception Desk or escorting them to their destination.

· Gaining an understanding of the client culture, key areas of activity and creating

"transparency" by serving as an extension of the Firm

· Manage closely all activity in the internal visitor greeting process. Must be

knowledgeable on all daily meetings and up to the minute changes.

· Acts as first point of contact for all activities and emergencies, remaining alert at all

times. Serves as point person, taking ownership of any challenges that may arise

within the conference center, resolving them, or following escalation procedures as

required.

· Conduct overall room appearance site inspection and work with Building Operations

to maintain facilities

· Assist in conference room readiness inspections to determine the room is equipped

with proper event materials such as pads, pencils, event handouts and welcome

packages

· Create instructor welcome packages for following day’s events

· Expedite all requests to send packaged materials back to clients

· Answer reception desk telephones, direct calls and manage message receipt and

delivery process

· Handling on-floor conference room activities, both visually and by means of the

reservations system, being aware of meeting start / end times, attendees in the room,

food and beverage orders, etc. Advising the appropriate staff members of changes in

meeting room status, special requests, etc.

· Communicating requests to the appropriate internal support departments such as,

building maintenance (heating and cooling issues), information technology (computer

issues), Audio Visual technology (meeting room technical support), and mail room

(package pickups and deliveries)

· Having a thorough understanding of the Firm’s emergency procedures and being

prepared to carry out designated tasks in the event of a fire or other emergency

· Adhering to Hospitality signature look

· Troubleshooting a wide variety of requests and situations, both for guests and for

members of the Firm

· Support the Hospitality Services Manager and ensure every guest is greeted with

enthusiasm, and has a memorable experience.

· Act as way-finders and hospitality services resource for all guests.







Responsibilities



Responsibilities:


Client Care

· Greet all guests/visitors, ensure eye contact is made within 10 ft. of entrances and

reception desks.

· Greet internal and external clients with a smile, acknowledging them promptly,

using the agreed welcome "Good Morning Good Afternoon"

· Proactively deal with inquiries and requests communicating with Hospitality

Services Manager as needed.

· Work in tandem with team members and other firm personnel, always ensuring

smooth transitions at each stage of guest’s journey.

· Offer refreshments in the lounge area when possible, and communicate with

foodservices as needed for replenishment.

Team Work and Communication

· Communicate effectively with peers and the management team, displaying accuracy

and attention to detail both in verbal and written communication.

· Maintain a strong awareness of business activity and communicate all updates with

your team members.

· Liaise with Hospitality Team and conference floors to ensure the smooth arrival of

the host’s clients.

· Communicate effectively with team members and pass on necessary information to

colleagues that may arise during the escorting process.

· Provide assistance according to business needs e.g. lunch cover, call-outs, and

general support.

· Support the training of new associates and complete checklists accordingly.

· Take part in the cross-training program which covers all areas of the department,

when available.

Personal Presentation and Responsibilities

· Maintain a professional, polite and considerate manner at all times.

· Adhere to uniform and presentation standards as per the dress policy.

· Discuss any training needs or requests with your Supervisor or Manager.

Working Environment

· Maintain a clear, presentable working area at all times and report all maintenance

faults/hazards and cleaning requests to the appropriate personnel. Monitor progress to

ensure issues are promptly rectified. Escalate to your Supervisor as necessary.

Policies and Procedures

· Adhere to the Company and the Firm’s policies and procedures.

· Abide by all Security policies and procedures, including access restrictions, Fire and

Life Safety information.

· Comply with the Reception Services Standard Operating Procedures (SOP) Manual

and keep up to date with new information issued. Familiarize yourself with the site specific SOPs. Maintain SOPs as ‘living’ document.

· Answer the phone promptly and politely within three rings as needed.

· Understand and use the visitor registration system and have a working knowledge.

· Provide comprehensive handovers for members of the next shift at shift changes as

needed and ensure thorough review of such handovers at the start of the next shift.


Responsibilities:


Client Care

· Greet all guests/visitors, ensure eye contact is made within 10 ft. of entrances and

reception desks.

· Greet internal and external clients with a smile, acknowledging them promptly,

using the agreed welcome "Good Morning Good Afternoon"

· Proactively deal with inquiries and requests communicating with Hospitality

Services Manager as needed.

· Work in tandem with team members and other firm personnel, always ensuring

smooth transitions at each stage of guest’s journey.

· Offer refreshments in the lounge area when possible, and communicate with

foodservices as needed for replenishment.

Team Work and Communication

· Communicate effectively with peers and the management team, displaying accuracy

and attention to detail both in verbal and written communication.

· Maintain a strong awareness of business activity and communicate all updates with

your team members.

· Liaise with Hospitality Team and conference floors to ensure the smooth arrival of

the host’s clients.

· Communicate effectively with team members and pass on necessary information to

colleagues that may arise during the escorting process.

· Provide assistance according to business needs e.g. lunch cover, call-outs, and

general support.

· Support the training of new associates and complete checklists accordingly.

· Take part in the cross-training program which covers all areas of the department,

when available.

Personal Presentation and Responsibilities

· Maintain a professional, polite and considerate manner at all times.

· Adhere to uniform and presentation standards as per the dress policy.

· Discuss any training needs or requests with your Supervisor or Manager.

Working Environment

· Maintain a clear, presentable working area at all times and report all maintenance

faults/hazards and cleaning requests to the appropriate personnel. Monitor progress to

ensure issues are promptly rectified. Escalate to your Supervisor as necessary.

Policies and Procedures

· Adhere to the Company and the Firm’s policies and procedures.

· Abide by all Security policies and procedures, including access restrictions, Fire and

Life Safety information.

· Comply with the Reception Services Standard Operating Procedures (SOP) Manual

and keep up to date with new information issued. Familiarize yourself with the site specific SOPs. Maintain SOPs as ‘living’ document.

· Answer the phone promptly and politely within three rings as needed.

· Understand and use the visitor registration system and have a working knowledge.

· Provide comprehensive handovers for members of the next shift at shift changes as

needed and ensure thorough review of such handovers at the start of the next shift.





Apply to Flik today!


Flik is a member of Compass Group USA


Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/)





Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.


Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.


Applications are accepted on an ongoing basis.


Flik maintains a drug-free workplace.


Associates at Flik Hospitality are offered many fantastic benefits.



+ Medical


+ Dental


+ Vision


+ Life Insurance/ AD


+ Disability Insurance


+ Retirement Plan


+ Paid Time Off


+ Holiday Time Off (varies by site/state)


+ Associate Shopping Program


+ Health and Wellness Programs


+ Discount Marketplace


+ Identity Theft Protection


+ Pet Insurance


+ Commuter Benefits


+ Employee Assistance Program


+ Flexible Spending Accounts (FSAs)



Req ID: 1319825


Flik Hospitality Group


HILARIA KWAKUMEY


[[req_classification]]