LOBBY GUEST SERVICES AGENT - Compass Group, North America

Flik Hospitality Group

Salary: $25 / Hour


Other Forms of Compensation:


What makes FLIK click



What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.




We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.










Job Summary






The Guest Service Agent (GSA) is responsible for establishing a warm, welcoming and professional atmosphere for all clients, executives and staff members at all times. Located in the Lobby, the GSA will be the first point of contact for visitors to the area, making them feel comfortable, directing them to their appointments and meetings and assisting them during their stay.





RESPONSIBLITIES:

* Properly greet and handle visitors with a smile and maintaining eye contact through the entire interaction. Following established procedures with regard to both expected and unexpected arrivals, coordinating with in-house security as appropriate. Addressing guests and clients by name whenever possible.

* Answering telephones in a friendly, professional manner, taking messages with accuracy, transferring phone calls, and appropriately handling or referring questions and requests. Proper telephone techniques include always putting a smile in one’s voice and enhancing personalization by using names.

* Implementing established security policies and procedures with regard to arriving and departing visitors, contractors, delivery persons, etc.

* Managing closely all activity in the internal visitor processing system.

* Register all guest activity and liaise with other centers on visitor processing.

* Acting as an overall Hospitality Services resource to guests, visitors, and employees in providing way-finding and amenities within building, commutation and transportation, community retail, neighborhood amenities, and organizational information.

* Handling car service requests for visitors and staff members.

* Standing during peak business hours and when greeting guests.

* Communicating requests to the appropriate internal support departments such as, building maintenance (heating and cooling issues), information technology (computer issues), Audio Visual technology (meeting room technical support), and mail room (package pickups and deliveries).

* Having a thorough understanding of the emergency procedures and being prepared to carry out designated tasks in the event of a fire or other emergency.

* Adhering to uniform and grooming policies.

* Maintaining the attractive, neat appearance of the Reception area, where applicable keeping newspapers and periodicals in order, coffee service replenished, etc.

* Troubleshooting a wide variety of requests and situations, both for guests and for members.

* Gaining an understanding of the company culture, key areas of activity and creating "transparency".

* Assist with coverage in other locations as needed adhere to flexible schedules to meet business demands.

* Prepare and submit daily reports to appropriate recipients.

* Participate in daily, weekly, and monthly meetings.

* Abiding by "20 Second Rule" and notifying manager on duty of any occurrences.

* Capacity to take on additional duties as assigned; Additional adjustments or responsibilities may be changed or added as necessary.

* Follow protocol for personalized email confirmations and internal correspondence.


ADDITIONAL RESPONSIBILITIES:

* Cross train in conference centers and Trading Floors to provide coverage and support during PTOs and sick call outs.

* Learn EMS reservation system to assist with room bookings and re-confirmations while covering conference centers and Trading Floors.









KEY COMPETENCIES:



* A genuine sense of hospitality, with a commitment to delivering the Platinum Service® Standard in all aspects of the GSA job.

* The ability to work under pressure, prioritizing tasks and juggling many jobs simultaneously, while constantly interacting with visitors in a public environment.

* Excellent listening and oral communication skills.

* Basic computer skills and knowledge of office technology / equipment.

* Punctual, dependable and dedicated to achieving operational excellence, down to the smallest of details.

* Discreet, ethical and committed to maintaining a high degree of confidentiality.

* A consistently professional approach, with a mindset to take ownership and responsibility within and outside one’s job domain.

* Two to three years’ experience in a client service / reception position within a hospitality or corporate environment.





Apply to Flik today!


Flik is a member of Compass Group USA


Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/)





Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.


Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.


Applications are accepted on an ongoing basis.


Flik maintains a drug-free workplace.


Associates at Flik Hospitality are offered many fantastic benefits.



+ Medical


+ Dental


+ Vision


+ Life Insurance/ AD


+ Disability Insurance


+ Retirement Plan


+ Paid Time Off


+ Holiday Time Off (varies by site/state)


+ Associate Shopping Program


+ Health and Wellness Programs


+ Discount Marketplace


+ Identity Theft Protection


+ Pet Insurance


+ Commuter Benefits


+ Employee Assistance Program


+ Flexible Spending Accounts (FSAs)



Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here (https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf) for paid time off benefits information.


Req ID: 1391859


Flik Hospitality Group


HILARIA KWAKUMEY


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