Lobby Ambassador - Impec Group

Impec Group, a facilities services company with over 30 years of experience, is seeking a Lobby Ambassador to join our team. As a Lobby Ambassador, you will be responsible for ensuring client satisfaction through consistent delivery of our customized and innovative solutions. You will play a critical on-site role in delivering superior service to our client in Santa Clara, CA. Impec Group is committed to understanding and scaling our services to meet each client's unique needs. By leveraging the best in people, processes, and technology, we help clients navigate the complex interdisciplinary workplace.

The Lobby Ambassador will be responsible for providing corporate mail, shipping and receiving, and other support services on-site in a small team environment. Ideal candidates will be local to the area, are customer service minded, have relevant experience in either a production or clerical environment, are comfortable working in a fast-paced environment, and are ready to grow in their professional office services career! Prior Security, Shipping/Receiving, Admin Associate, or Front Desk experience a plus.

Pay Range $26-$28/hour

Position Full-time Lobby Ambassador

Hours of Operation 11:00am – 8:00pm, M-F

Responsibilities

• Visitor Management: Manage visitor registration and badge issuance, including activation and deactivation.
• New Hire Support: Assist in new hire orientation processes, including issuing temporary and permanent badges.
• Mail and Package Handling: Process, scan, and sort incoming mail and packages; prepare outgoing shipments; interact with mail carriers such as USPS, FedEx, and UPS.
• Facilities Maintenance: Maintain orderly work areas, including reception, amenities, and conference rooms; perform building inspections.
• Front Desk Duties: Act as backup for greeting guests, answering phones, filing, and copying.
• Vendor and Supplier Management: Coordinate supplier visits, manage vendor interactions, and handle incoming/outgoing deliveries.
• Inventory Management: Oversee pantry, kitchen, and office supplies; manage ordering and restocking.
• Meeting Coordination: Coordinate and schedule meetings, including catering arrangements and conference room setups.
• Work Order Management: Follow work order procedures and confirm receipt within 24 hours.
• Security Compliance: Ensure turnstile and security alarm compliance; manage intercom communications.
• Data Management: Maintain reception metrics and update the facilities calendar; manage food and beverage costs.
• Event Management: Organize events in advance; coordinate food and decoration orders.
• System Operation: Manage linen services and operate the building’s access control system.
• HR Support: Provide meeting support to HR/Executive Assistant as needed.
• Ad Hoc Support: Perform other duties to support site needs.

Required Training

• Visitor Management System Training
• Hazardous Waste Management Training
• Basic Domestic Shipping Training
• Linen Account Management Training
• Access Control System Training

Requirements

• High School Diploma or equivalent (GED)
• Excellent communication skills both verbal and written
• Proficiency using office equipment (ie- copiers, printers, scanners)
• Competency in performing multiple functional tasks
• Windows, and Microsoft Office PC proficiency 
• Customer Service/Facility Management/Mail/Shipping & Receiving/Security background preferred.
• Ability to effectively work individually or in a team environment
• Ability to walk and stand for extended periods of time
• A valid driver’s license and reliable transportation to/from work

Benefits

• Choice of select medical plans
• Dental Plan
• Vision Plan
• A great organizational culture centered on transparency, honest communication, prescribed process, and personal responsibility

Employment authorization will be conducted via E-Verify within the first three days of employment.

Impec Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate in employment based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.