Loan Servicing Manager III-Commercial & Investment Banking - JPMorgan Chase Bank, N.A.
Charlotte, NC 28201
About the Job
As a Vice President level leader in Wholesale Lending Services, you will manage a team with day-to-day responsibility for loan servicing of a complex Asset Based Lending portfolio of syndicated and bilateral loans originated by JPMorgan Chase. This is a fast-paced, multi-faceted, client facing team with direct contact with borrowers and lenders, in addition to a broad spectrum of internal business partners. This role involves managing a team of subject matter experts with responsibility for the overall performance of the team and the control environment. Please Note: The level/grade of the position offered will be determined by the qualifications of the person selected.
Job responsibilities
- Manage a team of professional level staff who are responsible for Transaction Processing and Client Support.
- Manage the professional development of staff through effective leadership by providing coaching and feedback, performance appraisals, training, promotion compensation recommendation.
- Plan and implementation of the department's objectives.
- Ensure new deals, amendments and restructures, as scheduled in the pipeline report or otherwise, are assigned and proceeding on schedule.
- Assign new clients to the respective Account Manager and Backup Account Manager
- Manage the complexity, volume and activity of Account Managers' portfolios
- Resolve escalation items received from the Account Managers and manage and monitor all exception reporting including nostros and past dues escalating appropriately.
Required qualifications, capabilities, and skills
- 5+ years of commercial loan operations experience.
- Experience leading and managing teams
- Ability to manage concurrent assignments in an effective, efficient, and organized manner
- Results driven; ability to lead/drive execution; methodical approach to identifying and solving issues
- Ability to work independently within a team environment
- Excellent oral and written communications skills and strong interpersonal/client servicing skills
- Strong analytical, problem solving and proven decision-making skills
Preferred qualifications, capabilities, and skills
- Syndicated loan product experience
- Loan IQ knowledge
- General to intermediate accounting knowledge
- Related Bachelor's Degree
This is a hybrid role which requires going into the office 3 days a week with 2 days flexibility to work from home, which is subject to change.
Final Job Grade and officer title will be determined at time of offer and may differ from this posting.
This position is not eligible for H1B or Sponsorship
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans