Loan Servicing Manager - Mountain West Bank

Do you LOVE where you work??  We DO!!

Come work for a company that cares about our communities and celebrates our employees! 

Mountain West Bank. Today. Tomorrow.Together.

Looking for a rewarding career with an amazing company that has been on The FORBES TOP 20 List for the past 9 years and has been voted one of the TOP 10 BEST COMPANIES TO WORK FOR IN IDAHO for 6 out of the last 8 years??  That's us!!  Mountain West Bank is in need of an experienced Loan Servicing Manager for our beautiful Coeur d'Alene Idaho Corporate location.  The Loan Serving Manager will be responsible for planning, directing, controlling, and evaluating the servicing of all Bank Consumer, Commercial, and SBA   loans to ensure conformance with established Bank objectives, policies, procedures, and compliance with all lending regulations.  Supervises all document preparation and post-loan documentation.   Develops and implements the servicing procedures to assure accuracy and high level of customer service.  

DUTIES AND RESPONSIBILITIES:

• Supervises all document preparation, CRA and HMDA on Consumer, SBA and Commercial Loans, post-loan documentation on all loans.  
• Oversee maintenance of loan files for documentation.
• Oversee data integrity.
• Oversee the SBA Standardization process for all SBA loans including those processed on behalf of other divisions.
• Develop and submit budgets and plans for the department.
• Originate and direct implementation of department policies and procedures. 
• Respond to all questions, inquiries, and problems regarding consumer, commercial, and SBA  loan servicing.   Handle more complex loan servicing problems and situations. 
• Provide direction and training to department personnel to ensure that all department activities are performed with a high level of customer service and in an accurate, efficient, effective, timely manner.
• Work with the audit depart in coordinating file delivery for all audits to GBCI, for FDIC, Accounting firm, Federal Home Loan Bank, Borrower in Custody, and internal audits.
• Develop and maintain an effective deliver/control program for setting up new loans (all types), loan sales, and participation of loans, including delivery and settlement dates and related accounting of such loans. 
• Oversees handling of investor transactions, maintaining investor/participant files and relationships.
• Recruit, hire,  develop and provide training to staff.
• Work with the Consumer Lending Manager to provide training as needed to Retail Bankers.
• Oversee the commercial lending liaison to direct continued training and assistance for MWB commercial loan assistants.    
• Evaluate the performance of direct reports, conduct evaluation interviews, and recommend appropriate salary adjustments, training, education, and possible advancement opportunities.
• Attend seminars and conferences, participate in training and education programs.
• Manage and test the core loan systems including Jack Henry, Laser Pro, Synergy and Decision Pro.  Roll out and implement new programs and processes.   
• Responsible for production and updates of Loan Servicing Procedures Manual.
• Responsible for monitoring of all Cognos reports including Loan Maintenance and Collateral Tracking.
• Remain current on all new and existing regulations to ensure departments compliance within the Loan Servicing function.
  Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

QUALIFICATIONS:

1. High school diploma or equivalent
2. 10 or more years of experience directly related to Commercial, Consumer and SBA lending document preparation and post-loan documentation.  
3. Strong personnel management and team building skills
4. A commitment to community involvement
5. Expertise in lending compliance and bank regulations

PREFERRED KNOWLEDGE, SKILL, ABILITY:

• Prior knowledge of Mountain West Bank policies and procedures. 

 WORK ENVIRONMENT: Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required to: stand; walk; and lift or reach with hands and arms.

Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Must be capable of climbing / descending stairs in an emergency situation.

Specific lifting abilities required by this job include: Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Specific vision abilities required by this job include: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes.

COMPENSATION & BENEFITS: Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance, a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a 401(k) retirement savings plan, discounts on banking products and services, Paid Time Off (PTO) and holidays. Visit our website for more details!

COMPANY OVERVIEW: We are a family of banks whose unique local presence reflects the communities we serve. We welcome the opportunity to grow and change as our customers and communities do the same. Read our story, learn about our banks, and experience life at Glacier Bancorp, Inc. all from our website. Check it out! 

We are an Equal Opportunity Employer and qualified applicants or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state or local laws.

Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.

No Recruiters or unsolicited agency referrals please.