Loan Quality Specialist - State Employees Credit Union

Position Title: Loan Quality Specialist

REPORTS TO: AVP Consumer Lending

SUPERVISES: N/A

JOB STATUS: Non-Exempt

JOB GRADE 7: $16.58 - $20.72 Targeted Hourly Rate

*This position works on-site. Remote work is not available at this time.

JOB SUMMARY:

The Loan Quality Specialist plays a crucial role in offering direct support to frontline staff on issues related to lending processes. This individual is accountable for understanding and following the department's internal rules, procedures, and guidelines. Their responsibilities include daily audit of all new consumer loans for accuracy and proper documentation. They are also responsible for reporting any errors to staff for correction as well as updating of tracking reports for these errors along with their corrections. Further responsible for daily processing of all loan maintenance forms, assists with the quality control for centralized loan packets, serves as a backup to the Loan Title Specialist, and properly purges loan documents as needed.

All employees of State Employees Credit Union are proactive, result driven, and fully committed to the Credit Union's mission and vision. They strive to achieve the highest standards of excellence and consistently exceed the expectations established by Credit Union Management.

Duties/Responsibilities:

• Responsible for examination of all new consumer loans booked and funded, ensuring strict adherence to lending procedures, processes, and documentation.
• Performs thorough review of documentation, verifying accuracy and adherence to high-quality business standards.
• Tasked with promptly addressing, monitoring, tracking, and submitting exceptions to Branch Managers and staff while performing regular follow up to ensure all exceptions are cleared.
• Responsible to ensure that liens are perfected on all collateralized consumer loans, to prevent risk or protentional losses to State ECU.
• Responsible for the completion, tracking and processing of weekly, monthly and quarterly lending reports, as well as monthly loan board reports.
• Responsible for ensuring the completion of CIP requirements when required as well as monitoring and tracking of all denied loans. Ensure loans are statuses properly and required Adverse Action Notices are provided to member as mandated by federal regulation.
• Responsible for accurate and timely processing of loan account maintenance, including but not limited to rate, term, due date changes, payment frequencies, skip a payment, loan extensions, and loan modifications.
• Understands compliance issues & attends training, including but not limited to Bank Secrecy Act; Reg P; Patriot Act.

• Serves as back up to the Loan Title Specialist, Loan Administrative Assistant, and Indirect Loan Specialist as operationally needed.
• Performs other duties as assigned.

Required Skills/Abilities:

• Able to maintain high accuracy and thoroughness when executing tasks.
• Effective verbal and written communication skills, with the ability to communicate information in an approachable manner.
• Self-starter, able to independently assess priorities and deliver high quality results.
• Analytical and organizational skills.
• Must have knowledge of office machines and equipment, be able to type, and have proficient use of Microsoft Office Suite products.
• Possess active listening skills, understand the points being made, and present solutions as necessary.
• Patience, tact, enthusiasm and positive attitude toward the staff, members and general public.
• Job Related Travel - As required.

Education/Experience:

• Education or experience equivalent to a High School diploma or G.E.D certificate, in addition to some experience working in an office or administrative environment.
• Experience with account file maintenance is preferred but not required. Financial services experience a plus.

General Requirements:

Must be capable to execute all terms and conditions set forth in the Employee Handbook, including but not limited to:

• Works in a safety conscious manner which ensures that safe work practices are used in order not to pose a risk to self or others in the workplace.
• Adheres to policy on Drug Free Workplace.
• Complies with company policies and procedures and local, state and federal regulations.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Some standing, walking, kneeling, stooping, bending and lifting.
• Must be able to lift up to 15 pounds at times.
• Must be able to access and navigate each department at the organization's facilities.

State Employees Credit Union offers a highly competitive benefits package

Applications must be received by Human Resources

State Employees Credit Union of New Mexico is an Equal Opportunity Employer

Equal Opportunity Employer, including disabled and veterans.