Loan Operations Team Leader - Team 1 - Republic Bank of Chicago

GENERAL FUNCTION:

Relies on instructions and pre-established guidelines to perform the loan servicing functions required in order to maintain the bank’s loan portfolio and service all loan customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Advance funds for closings and draws.
• Process loan payments and reversals/corrections, including requests for online dollar payments and transfers.
• Payoff loans and process paid files according to the established checklist.
• Prepare payoff letters.
• Process and prepare participant and/or investor remittances as needed.
• Research and prepare duplicate release requests.
• Track and process unit/lot paydown letters, paydowns, and releases in connection with construction loans.
• Assist customers with inquiries.
• Prepare ticket batches for the department’s items to be processed through branch capture at the teller line.
• Access, review, and process reports, checklists, and procedures assigned in connection with the above responsibilities.
• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES:

• Monitor the team’s performance as it pertains to adherence to established policies and procedures.
• Recommend new or updated policies and procedures to management.
• Provide guidance and training to team members.
• Communicate the needs of the team to management.
• Conduct periodic team meetings, as needed.
• Perform required review and/or approval of any department work as required within established guidelines, policies, and procedures when needed.
• Provide support to team members and all bank coworkers involved in more complex servicing processes and issues, including, but not limited to, performing calculations, providing analysis, and proposing resolutions.
• Assist in identifying, developing, and promoting efficient processes and procedures.

EXPECTATIONS:

Relies on experience and judgment to plan and accomplish goals.

Provide support for other members of the department as needed including special projects as assigned.

Required Skills

• Familiar with a variety of the lending and general banking concepts, practices, and procedures.
• Knowledge of Microsoft suite of products (Excel, Word, Outlook, etc.).
• Strong verbal and written communication skills.
• Strong organizational skills.
• Excellent customer service skills.
• Ability to work and think independently.

• High School diploma or its equivalent.
• 2 years' loan processing or loan servicing experience with a focus in commercial lending preferred.