Loan Operations Quality Assurance Analyst - EagleBank

We are a values driven organization putting Relationships FIRST. EagleBank (NASDAQ – EGBN) is focused on being Flexible, Involved, Responsive, Strong, and Trusted. By prioritizing meaningful connections with our customers, employees, and shareholders, we relentlessly deliver the most compelling, valuable service to our customers.

EagleBank is committed to inclusion, equity, and respect. We celebrate diversity and intentionally seek out opportunities to learn from one another’s experience. We believe employees are essential to the building of relationships and we prioritize investing in employee growth and wellbeing. Employee involvement is fostered through resource groups, mentorship programs, community service, and scholarship opportunities for continued education. With features including maternity and parental leaves, wellness discounts, healthcare premium sharing, employer funding in your HSA account, and 100% 401(k) matching up to 4%, we pride ourselves in the ways we support our internal relationships.

We understand the need to be creative and flexible when it comes to telecommuting and other alternative work arrangements. This position is eligible for our hybrid remote work and will work in the Bournefield office located in Silver Spring, MD four days per week.

The Loan Operations Analyst is responsible for multiple different quality control reviews within the Loan Operations area of Loan Servicing. Conducts various independent post-booking reviews in accordance with loan documents to ensure loan profile is accurate and in compliance with all applicable Bank policies, procedures, and Federal/State regulations. Responsible for reconciling various loan general ledges on a daily basis, process SBA 1502 reports and annual escrow analysis for the mortgage loans portfolio. Assist with other duties and projects as assigned.

MAJOR DUTIES AND RESPONSIBILITIES:

• Conducts daily reviews of post-booking loan data on all loan types assuring accuracy and corrective action, as required, is taken within the allotted time period.
• Image copies of reviews and other supporting documents, corrections, into FCM/Image Center.
• Monitor various workflow queues, logs, and reports to ensure various departmental SLAs such as, responding to email requests, processing ticklers, and loan booking functions are met consistently.
• Review accrual escrow analysis on portfolio mortgage loans produced by IBS. Make corrections to IBS when necessary to obtain and reflect accurate escrow analysis.
• Review tickler notifications and work with the business lines to ensure that coding on IBS is reflected accurately for any loans converting from interest only to repayment term.
• Process the daily 1502 report for both secondary and non-secondary SBA loans. Actively follow-up on discrepancy between the Bank’s and Guidehouse reports.
• Ensure reconciliation of the associated General Ledger with the 1502 report by verifying the accuracy and consistency of loan payment posting according to the SOP of SBA (7A) loans.
• Reconcile the Loan Expense General Ledger, and actively follow-up on clearing outstanding items.
• Perform quality control post-booking loan data review to ensure tickler tracking are set correctly.
• Prepare quarterly and annually unused commitment fee letters for clients and perform loan maintenance.
• Review billing statements for Letters of Credits to ensure ongoing bills are set up properly.
• Assist in cross-training with departmental functions.
• Assist with the preparation of monthly departmental reports.
• Assist with special projects as assigned.
• Review and complete maintenance and activity reports as assigned. Take corrective actions, if needed, to avoid customer impact or audit violations.
• Assist with posting of loan payments.
• Assist with preparing Pay-off Letters.
• Assist with processing incoming wire payments.
• Assist with processing monthly Line of Credit administration fee.
• Assist with issuance of refund/payoff overage checks.
• Assists with internal and external audits, as directed.
• Perform all other job duties as assigned.

Requirements:

• Two-year degree in business, finance, accounting, or formalized lending programs such as through American or Maryland Bankers Associations. HS Diploma or equivalent and additional two years of direct experience may be considered in lieu of degree
• Minimum 5 years of loan servicing or related job experience in the financial industry.
• Proficient in MS Office particularly MS Excel and MS Word.
• Ability to communicate effectively with internal departments, external vendors, and third parties.
• Knowledge of General Ledger balancing and common banking transactions.
• Must possess excellent analytical and problem-solving skills, be detailed oriented with a commitment to a high level of data integrity and accuracy.

Preferences:

• Four-year degree in business, finance, or related field.

Don't meet all the requirements? We encourage you to still apply if you think you are the right person to join our community. We are always interested connecting with people inspired by our mission and values. If you aren’t hired for this position, your resume will remain available for the next year and might be considered for future openings. Note: You can update your resume as often as needed.