Loan Operations Quality Assurance Analyst - Valley National Bank

Responsibilities include but are not limited to:


* Assist in the management of a robust quality assurance program for operational processes within Loan Operations, including enhancing and maintaining the sampling methodologies for testing within the department.
* Continuously analyze programs against internal procedures and regulatory requirements to ensure quality, completeness, and accuracy of various functions.
* Conduct regular audits and review of loan files to ensure compliance with internal policies and external regulations.
* Conduct sample reviews of functions managed in loan operation including new loans boarded, loan modification/extension, payments/advance/paydown, rate changes, and maintenance completed on IBS, vendor management reports, and annual high-risk reviews.
* Work with the Audit Department, share findings and redirect quality assurance efforts as needed to address audit findings, implement quality assurance measures and improve overall loan processing efficiency.
* Develop checklists to ensure all appropriate forms and documents are updated when changes are made to policies and procedures.
* Analyze trends in QA reporting to support training to employees to enhance performance and increase the effectiveness of within Loan Operations.
* Analyze loan data to identify trends, issues and areas of improvement.
* Track status of remedial efforts and assess adequacy of resolution.
* Draft proposed enhancements to written procedures pursuant to QA findings.
* Remain current on industry rules, regulations, and best practices to ensure the testing program and processes comply with these regulations.





Required Skills:


* Extensive knowledge of commercial, residential, and consumer lending, credit and lending terminology, bank regulatory requirements, and risk management.
* Knowledgeable/experienced with at least one major loan processing system, preferably with syndications capabilities.
* Strong verbal and written communication skills.
* Ability to advise management and liaise between loan operations, Internal Audit and Risk Management.
* Understand Internal Control concepts to advise management on issues.

Required Experience:


* High School diploma or GED.
* Minimum of 3 years of experience in quality assurance, auditing or compliance within the loan or financial services industry.

Preferred Experience:


* Bachelor's degree in finance, business or a related field.
* CQA, CIA or similar.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled