Loan Operations Manager - Univest Financial Corporation

Univest Financial Corporation (UVSP), has approximately $8.2 billion in assets and $5.3 billion in assets under management and supervision (as of September 30, 2024). Headquartered in Souderton, Pa. and founded in 1876, the Corporation and its subsidiaries provide a full-range of financial solutions for individuals, businesses, municipalities and nonprofit organizations in the Mid-Atlantic Region. For nearly 150 years, Univest has stayed true to our philanthropic spirit and the strength of our Committed To Local giving program is one of the things that differentiates us. In 2023, Univest donated $2.4 million to our local nonprofits and our employees volunteered more than 13,100 hours.

At Univest we invest in the success of our employees and customers. We offer our employees the ability to be their authentic selves, while fostering a culture and an environment that inspires change and inclusivity. Seeking career-focused individuals, looking to bring passion and creativity to drive change. Our employees are encouraged to work collaboratively and embrace innovation to deploy needs based financial solutions in the communities we serve.

We're hiring a Loan Operations Manager to join our Loan Operations Team in Souderton, PA.

Manage Loan Operations teams, including but not limited to Collateral and Insurance Servicing, Loan Utility, and related post-closing and servicing functions, tracking teams supervisors and providing ongoing and timely mentoring, coaching, feedback and training. Prepare and deliver all performance reviews within established bank guidelines.

Periodically meet with direct reports to establish personal and team performance goals, to review, coach and monitor performance against goals, discuss operations issues and review staff training and development requirements.

Promote teamwork among staff to ensure work is performed in a collective manner and standards for performance are achieved.  Answer appropriately to member concerns.

Direct and assist with the following core loan operations:  verification of commercial loan documents for collateral booking, support funding, booking and fee requests for team collaboration, process general ledger entries, approve wire transfers, daily loan settlements and balance accounts as needed.

Accountable for interpreting and translating complex loan documents for commercial loans to the core operating system, including CIF input, AFT setup, FASB 91 fee and cost records.  Coordinate verification of loan input to reporting teams.  

Perform and oversee the account maintenance necessary for reporting teams.

Support maintenance for Participation loans (bought and sold)

Oversee all insurance tracking, auditing, and updating for commercial loans in core operating system and insurance outsourcing vendors.

Oversee all departmental duties to ensure compliance with Univest lending policies and guidelines including: analyzing loan documents to determine that the required documents  have been properly executed and returned; accurate data entry of applicable post-close tracking documentation, financial reporting, and covenants to ensure accordance with the approved terms and conditions of the loan request; working closely with the compliance team to ensure error free reporting.

Assist Relationship Managers, Administrative staff and customers with all inquiries and servicing issues; serve as an escalation point for other departments to resolve issues, complex lending situations, etc.

Accountable for tracking, scanning, and verification of documents to the Synergy Imaging System.

Ensure proper loan and collateral documentation by staying abreast of and interpreting various laws, regulations, policies and procedures.             

Prepare and maintain procedures to uphold bank policies, regulatory requirements and operations processes.

Play a key role in the external decision making as it relates to projects and streamlining departments within  loan operations; evaluate processes and procedures and implement improvements/modifications as necessary.

Prioritizes work assignments and projects in alignment with bank and department goals.

Accountable for compliance with laws and regulations that apply to this position including the Univest Code of Conduct.

Perform other duties as assigned.

Bachelor’s degree in finance or business with minimum of 5 years bank loan operations experience or equivalent related education and experience with loan products, booking, and documentation

Comprehensive understanding of commercial credit, loan accounting computations, bank accounting practices and bank operations

Ability to evaluate complex commercial and real estate loan documents and make solid independent decisions consistent with Uninvest loan policies and guidelines accurately and without compromise

Excellent customer service, written/verbal communication, and telephone skills

Strong initiative and coaching skills; ability to motivate and develop employees

Advanced comprehension of mortgage, commercial, consumer loans

Ability to read and comprehend complex loan contracts

Ability to perform loan accounting computations, including interest accruals, payment amortizations, billing calculations

Ability to work independently, organize, prioritize and enter data quickly and accurately to meet deadlines, including end of month activity

Excellent problem solving and organizational skills

Advanced PC and word processing skills required to utilize varying proprietary Windows based software applications

Familiarity with ComplianceOne, Jack Henry, and Salesforce/nCino, or equivalent systems preferred

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An Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.