LMS Administrator at Wintrust Financial

Wintrust is a financial holding company with approximately $62 billion in assets whose common stock is traded on the NASDAQ Global Select Market. Guided by its “Different Approach, Better Results” philosophy, Wintrust offers the sophisticated resources of a large bank while providing a community banking experience to each customer. Wintrust operates more than 200 retail banking locations through 16 community bank subsidiaries in the greater Chicago, southern Wisconsin, west Michigan, northwest Indiana, and southwest Florida market areas. In addition, Wintrust operates various non-bank business units, providing residential mortgage origination, wealth management, commercial and life insurance premium financing, short-term accounts receivable financing/outsourced administrative services to the temporary staffing services industry, and qualified intermediary services for tax-deferred exchanges. Our unique business model is a competitive strength and value driver, powered by our talented colleagues who put our customers first and achieve better results for our clients.

Why join us?

• An award-winning culture! We are rated a Top Workplace by the Chicago Tribune (past 11 years) and Employee Recommended award by the Globe & Mail (past 6 years)
• Competitive pay and discretionary or incentive bonus eligible
• Comprehensive benefit package including medical, dental, vision, life, a 401k plan with a generous company match and tuition reimbursement to name a few
• Family-friendly work hours
• With 175+ community bank locations, we offer opportunities to grow and develop in your career
• Promote from within culture

Why join this team?

• We have a culture that encourages an entrepreneurial spirit
• We offer multiple opportunities for development and upward mobility

Job Description Summary

The LMS administrator will coordinate all onboarding training for new hires including compliance, performance management, and other training as needed to ensure a positive development experience. The LMS Administrator is a high-performing technical learning specialist tasked with delivering exceptional customer experience to internal and external stakeholders. The LMS Administrator, Learning Operations will report to the Learning Operations Manager in Learning & Development and will closely collaborate with Learning Experience Architects, Learning Advisors and Instructional Designers.

What You’ll Do

• Supports training events, both virtual and in-person for the lines of business we support through Learning and Development. This can include securing training locations, instructor/vendor management, shipment of training materials, training evaluations and overall improvement of system.
• LMS User/ Assignment Management: Oversee the daily operation of the Learning Management System, including configuration, user roles, permissions, and system updates.
• Integration Management: Collaborate with IT teams to manage system integrations with HR systems, single sign-on (SSO), and other related applications.
• Assist in learning-related projects, system upgrades, and the implementation of new learning technologies.
• Vendor Liaison: Work with the LMS vendor to resolve system issues, discuss feature enhancements, and manage contracts.
• Content Management: Collaborate with subject matter experts to upload, organize, and manage course content, ensuring it is up-to-date and accessible. Supports course catalog in the LMS which includes online, in person, and webinar-based training.
• User Support: Serve as the point of contact for LMS users, providing support, troubleshooting technical issues, and resolving user access problems via phone, email, teams and in-person.
• Training & Documentation: Develop user guides, FAQs, and training materials for both end-users and administrators. Conduct training sessions for LMS users. Creates written communication materials including descriptions and marketing materials for training events as appropriate. Maintain LMS curriculum database and training records.
• Data & Reporting: Generate and analyze reports on system usage, course completion, and learner performance. Provide data-driven insights to stakeholders. Compiles information into effective presentations.
• Yearly review, implementation, and management of companywide compliance training for both State and Federal regulations.

Knowledge/Skills/Background/Experience

• Two to four years of related coordinating/administrative experience required; LMS implementation preferred
• Bachelor's degree in Human Resources/Learning & Development or equivalent work experience encouraged, with experience in State and Federal Compliance training a plus
• Experience with BAI / Docebo / Arist, Workday, LinkedIn Learning LMS systems preferred, or similar LMS experience.
• Experience in Banking or Training Coordinator, Trainer, or similar role a plus
• Proficient with Microsoft Office (strong Excel and PowerPoint skills), SharePoint experience preferred.
• Advanced organizational skills with the ability to handle multiple assignments including project management, attention to detail, and time management.

Benefits

Medical Insurance • Dental • Vision • Life insurance • Accidental death and dismemberment • Short-term and long term Disability Insurance • Parental Leave • Employee Assistance Program (EAP) • Traditional and Roth 401(k) with company match • Flexible Spending Account (FSA) • Employee Stock Purchase Plan at 5% discount • Critical Illness Insurance • Accident Insurance • Transportation and Commuting Benefits • Banking Benefits • Pet Insurance

#LI-HYBRID

From our first day in business, Wintrust has been proud to serve a variety of unique communities and people from all walks of life. To be Chicago’s Bank® and Wisconsin's Bank®, we need to reflect that diversity both in all the communities we serve, the people we employ, the organizations we work with, and our banking and lending practices. Wintrust Financial Corporation, including community banking and financial services subsidiaries, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran or any other characteristic protected by law.