LMS Administrator - United Wholesale Mortgage

 

The LMS Administrator will be working with our Corporate Training team as a liaison to help maintain our Learning Management System (LMS) by collaborating with other business units in the company and creating process improvements for ELearning. If developing and identifying creative solutions to current opportunities within our training curriculums is your expertise- this could be the perfect next step in your career!

WHAT YOU WILL BE DOING

• Managing the day-to-day operations and maintenance of the Learning Management System (LMS) by collaborating with our training team of learning and development/production professionals to maintain the LMS content quality, version control and archival information

• Conducting user maintenance including but not limited to: content management, business unit/user setup, profiles, permissions, process/group & learning object or unit management

• Providing end-user troubleshooting, issue remediation, technology request assistance and escalation management. Monitoring reoccurring issues, system data, process gaps and proactively identifying potential opportunities of efficiency and enhancements

• Developing, building and maintaining all elements related to LMS functionality, including but not limited to content integrations, curriculum creation, improving curriculum programs, LMS structuring, and reporting

• Developing standardized LMS operational processes, procedures, and guidelines. While documenting and ensuring our LMS governance model is being followed

• Ensure that training content is running properly at all times within the various learning platforms - without interruption, quality degradation, and verifying there are no technical issues that could diminish the overall user experience

WHAT WE NEED FROM YOU

Must Have Qualifications:

• 2+ years of administrator experience with a Learning Management System

• Basic understanding of eLearning standards including SCORM, AICC, and xAPI

• Strong ability to identify opportunities and create solutions

• Ability to change direction quickly on projects

• Capable of working autonomously and within a team

• Expert at multi-tasking

• Have demonstrated expertise and an interest in emerging technologies

• Ability to communicate effectively with people at all levels of our organization on many different levels of technological programs and processes

• Comfortable creating and converting companywide structures and hierarchies into automated processes in Cornerstone to populate permission based users in: Training Teams, Providers, Learners/Team Members, Skill Coaches, and Leaders.

• This position is 100% on-site 

Nice To Have Qualifications:

• 3+ years of LMS experience with Cornerstone OnDemand: Specifically with Core, Learning, Performance, and Cornerstone Connect Modules

• Bachelor’s Degree in Systems Administration, HRIS Administration, Human Resources Management or equivalent experience

• Strong knowledge with design principles, patterns, and the latest design trends

• Strong ability to identify web typography, color, and layouts

• Prior experience with eLearning or instructional design principles

• Experience integrating Cornerstone with other HR Systems including: iCIMS, Ultipro, and Service Now

• Experience collaborating and working with internal stakeholders

THE PLACE & THE PERKS

Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It’s all happening on UWM’s campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.

 

It’s no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It’s at the very heart of how we treat each other, our clients and our community. Whether it’s providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life.

 

From the team member that holds a door open to the one that helps guide your career, you’ll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you’ll be welcomed here. Accepted here. And empowered to Be You Here.

 

More reasons you’ll love working here include:

• Paid Time Off (PTO) after just 30 days
• Additional parental and maternity leave benefits after 12 months
• Adoption reimbursement program
• Paid volunteer hours
• Paid training and career development
• Medical, dental, vision and life insurance
• 401k with employer match
• Mortgage discount and area business discounts
• Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
• Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon 
• Gourmet cafeteria featuring homemade breakfast and lunch
• Convenience store featuring healthy grab-and-go snacks
• In-house Starbucks and Dunkin
• Indoor/outdoor café with Wi-Fi

DISCLAIMER

All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is "at-will." UWM is an Equal Opportunity Employer. By selecting “Apply for this job online” you provide consent to UWM to record phone call conversations between you and UWM to be used for quality control purposes.