LMS ADMINISTRATOR II - Seminole Hard Rock Support Services

The Learning Management Systems Administrator II is responsible for the administration and day-to-day operation of the learning management system (LMS) to meet organizational needs and support a global audience of over 36,000 users. This role includes providing technical support, configuring new properties, users and course assignments and consulting with stakeholders.

• PRIMARY RESPONSIBILITIES

   

  • Administer the LMS, including system updates, assignments, audits and reporting.
  • Resolve technical issues for users, instructors and course developers, including out-of-hours support.
  • Determine user properties and permissions for courses and information.
  • Create and deliver SCORM packages and upload training content.
  • Conduct audits to monitor training and compliance standards.
  • Troubleshoot user and course issues on the LMS.
  • Monitor the eLearning inbox and respond to requests.
  • Research and resolve customer requests and questions.
  • Test new courseware and LMS functionalities.
  • Work with stakeholders to publish new courses, including settings, assignments, automation rules, reporting and communication.
  • Ensure accurate record control of Instructor Led Training information.
  • Create and maintain SOPs and process documents.
  • Perform scheduled and ad hoc audits to ensure data accuracy.
  • Assist in the rollout of the LMS to new properties.
  • Develop, build and analyze reports on LMS usage and key performance indicators.
  • Maintain online learning matrix and user list with accurate version control.
  • Maintain data integrity and confidentiality.
  • Other duties as assigned.
    
    

    This job description reflects the position’s essential functions; it does not encompass all the tasks that may be assigned.

REQUIREMENTS

EXPERIENCE, EDUCATION, AND CERTIFICATIONS

• Bachelor’s degree in computer science, IT, or Learning Technology or equivalent certifications.
• Minimum of three years’ experience with cloud based LMS platforms (e.g., Cornerstone, Moodle, Workday) and organizational integrations with APIs and third-party vendor educational libraries.
• Minimum of three years’ experience providing technical support or equivalent experience.
• Ability to handle complex issues in a dynamic global environment.

SKILLS

• Strong collaboration and communication skills.
• Technical skills including troubleshooting and understanding of directory, file structures, and systems.
• Attention to detail and ability to explain technical concepts to non-technical audiences.
• Knowledge of eLearning authoring software and SCORM/AICC.
• Proficiency in advanced Microsoft Excel tools (pivot tables, VLOOKUPs, power query).
• Experience in report creation using tools like Tableau.
• Ability to work on multiple projects simultaneously and with minimal supervision.

PHYSICAL DEMANDS

• Ability to move through the corporate office (standing, walking, kneeling, bending) for extended periods.
• Ability to sit/stand for extended periods.
• Ability to make repetitive movements of the arms, hands, and wrists.
• Ability to express or exchange ideas verbally and perceive sound by ear.
• Manual dexterity and hand-eye coordination.
• Ability to tolerate exposure to fluorescent lights, heat, cold, and noisy environments.
• Ability to travel via automobile, train, or airplane for long periods.