Kitchen Supervisor - Grand Beach Hotel Miami Beach
Miami Beach, FL 33140
About the Job
Job Summary
The Restaurant/Kitchen Supervisor supports the Restaurant Manager and/or Executive Chef in providing superior food products and maintaining a safe, efficient, professional, sanitary and profitable Food and Beverage operation.
Job Specifications
Qualifications
- Ability to work as part of a dynamic team to consistently deliver a quality product
- Enthusiastic individuals with strong communication skills who works well in a team environment
- Ability to effectively communicate with customers and other employees of the organization
- Previous hospitality/food service experience preferred
- Exceptional communication and interactive skills
- Flexibility to fast-paced environment needs, demands and changes
- Motivational and training experience
- Analytical and organizational skills
- Experienced at training and motivating teams
- Food/Beverage knowledge
- College or vocational schooling preferred
- Certification in sanitation and safe food handling practices
- Ability to verbally communicate effectively with guests and team members in the English language
- Tolerance of all cultures
- Able to work a flexible schedule, including weekends and holidays
- Able to handle objects, reach with arms and hands, stand, sit, or walk for an extended period of time; Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance, pull, bend, stoop, and perform upward reaching for an extended period of time
Job Duties
Job Specific
- Assume responsibilities of Management in his/her absence
- Assist in accountability of sales, expenses and bottom line profits
- Ensure team follows Food & Beverage standards and practices
- Demonstrate a positive role model for Grand Beach Hotel standards of customer service.
- Ensure team prepares and presents food products following recipes and Food & Beverage standards and practices
- Monitor food quality by completing daily a.m. and p.m. line checks
- Assist in providing on-going training and staff motivation to all associates to promote team satisfaction and minimize turnover
- Maintain role model standards in grooming and professional appearance and communications
- Meet highest standards of workplace sanitation/equipment care and safety as set by Health Department and company policy
- Assist with scheduling and complete weekly payroll to maximize associate productivity, labor cost control and customer satisfaction
- Utilize forecasts, daily sales reports and weekly food cost and payroll reports to ensure monthly profit/loss goals are met
- Provide education to staff on new products/menus and ensure adherence to recipes.
- Assist in preparation and production of all food items
- Assist in ordering food, beverage, dry and paper goods based on budget and needs of the business
- Review all invoices to ensure cost and quality controls
- Support food inventories to ensure they are taken on a timely and accurate basis to ensure targeted food and liquor costs are maintained
- Provide ongoing coaching and recognition to increase team's performance
- Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications
- Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company asset
- Welcome and acknowledge all guests according to Grand Beach Hotel standards, anticipate and address guests` service needs, assist individuals with disabilities, and thank guests with genuine appreciation
- Speak with others using clear and professional language
- Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees
- Ensure adherence to quality expectations and standards
- Stand, sit, or walk for an extended period of time
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
- Consistently maintain a positive attitude
- Encourage a positive attitude among Team Members
- Anticipate needs, demonstrating sensitivity and responsiveness, ensuring complete satisfaction
- Perform all duties in a timely and professional manner
- Maintain behavior consistent with sexual harassment/hostile work environment policy dictated in the Team Member handbook
- Reports to work as scheduled, in proper uniform, in accordance with the company’s personal appearance standards
- Applies excellent guest relations skills when interacting with guests
- Observes hotel telephone etiquette, message, and call handling procedures
- Special projects and duties as assigned
General
- Promotes and applies teamwork skills at all times
- Is polite, friendly, and helpful to guests, management and fellow Team Members
- Executes emergency procedures in accordance with hotel standards
- Complies with required safety regulations and procedures
- Attends appropriate hotel meetings and training sessions
- Maintains cleanliness and excellent condition of equipment and work area
- Complies with hotel standards, policies and rules
- Recycles whenever possible
- Remains current with hotel information and changes
- Complies with hotel uniform and grooming standards
Source : Grand Beach Hotel Miami Beach