Activities Specialist - Castle Group
Poinciana, FL 34759
About the Job
Oversees the Activities Department during the hours set by the Board of Directors and provides excellent customer service to residents.
The Activities Specialist also provides exemplary service in a manner consistent with the values and mission of the Castle Group. He or she performs all responsibilities while demonstrating outstanding customer service skills representative of Castle Royal Service as it relates to this function. This includes working interdepartmentally, as well as, with our external customers.
Responsibilities:
- Primarily responsibility is to work with the Lifestyles Activities Department in creating, planning and implementing a dynamic Activities program for the active adult residents of Solivita. Maintain a safe and friendly environment for residents and guest attending Activities events.
- Work as a team with the Activities Department to create a fun and exciting Activities program for residents and their guests
- Schedule room usages in the Club facilities for all departments, residents and food and beverage events, along with communicating room set up to the housekeeping staff
- Design, publish and post fliers advertising all Activities events
- Responsible for managing some of the Activities events
- Responsible for ordering, purchasing and decorating for Activities events
- Meet with club members and provide assistance in scheduling and room set up for their events
- Use telephone and computer systems in an appropriate manner
- Notify the proper department of any areas that need attention
- Attend 75% of all Activities meetings
- Understand emergency preparedness and respond appropriately to all emergency situations.
- Respond promptly to communications and follow through on commitments made to others.
- Show courtesy and respect to all customers and listen openly to the ideas of others
- Promptly correct areas of improvement as identified by your supervisor
- Respond calmly and tactfully to problem situations
- Discuss concerns in a constructive manner with persons who need to be involved
- Greet members and guests as they enter the Activities Department and events. Answer questions about the Activities program.
- Other related duties as directed
Education/Training/Certifications/Licenses:
Entry level position High school diploma or equivalent.
Experience/Knowledge/Skills:
One (1) to two (2) years of front desk or club house attendant experience preferred. Strong customer service skills required. Effective verbal and written communication skills. Looking for creative, energetic, self-motivated, strong communication and organization skills.
Computer Literacy:
Intermediate command of computer hardware/software is required. Proficient in Microsoft Outlook programs. (Outlook, Word, Excel, Publisher)
Language Requirements:
English is required. Multiple language fluency is desirable.
Travel and Availability Requirements:
May be required to travel for training sessions or to pick-up items off-site on an ad-hoc basis. May be occasionally required to cover for front desk staff when needed. Ability to work extended hours and weekends based on scheduling needs.
Physical Requirements:
Ability to lift up to 40 lbs. work in an upright standing or sitting position for long periods of time. Handle, grasp and lift objects and packages. Reach with hands and arms. Climb ladders. Communicate, receive and exchange ideas and information by means of the spoken and written word. Ability to quickly and easily navigate the property/building as required to meet the job functions. Complete all required forms.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Working Conditions:
The physical environment requires the employee to work both inside and outside in heat/cold, wet/humid, and dry/arid conditions. May be requested to work overtime and weekends for special program events.