Lifecycle Services Manager - Emerson

Riverside, CA 92501

About the Job

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability. With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety. We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!

At Emerson Power & Water Solutions, we help customers in the world’s most crucial industries tackle the challenges of modern life. As an industry-leading controls automation company, we drive innovation that makes the world healthier, safer, smarter, and more sustainable.

If you are a Lifecycle Services professional looking for an opportunity to grow, Emerson has a great opportunity for you! As the Lifecycle Services Manager you'll be based in our Riverside, CA location, leading the West Regional Lifecycle Services (customer service and system upgrades) activities and the assigned team.

IN THIS ROLE, YOUR RESPONSIBILITIES WILL BE:

Lead the engineering and administrative staff at the West Regional Operations office. Through this team, you will provide local customers with system problem resolutions, field services, contract maintenance programs, system startup coverage, system upgrades, small project implementation, project management, and more, to generate business volume growth and customer satisfaction!
Interface effectively with key customer personnel, building positive relationships and maintaining high levels of customer satisfaction through outstanding performance.
Perform monthly project cost reviews and implement procedures to improve efficiency. Review upgrade, project, and service proposals for accurate content and ensure objectives are being met.
Support the financial, efficiency, and quality objectives for the region: sales volume, margin, customer satisfaction, timely shipments, and high-quality startup and support service.
Supervise and coordinate personnel, equipment, and financial resources to expand the business volume and profitability of the region.
Work closely with the Aftermarket Sales Team to develop work scope, implement upgrades and service functions, to improve efficiency and promote teamwork in the region and throughout the organization.
Assess employee skills and performance. Teach, mentor, and train employees to improve performance and develop toward their career goals. Cultivate a psychologically safe and fulfilling work environment to allow employees to thrive and reach their full potential.

FOR THIS ROLE, YOU WILL NEED:

Bachelor's degree in engineering, computer science, or related technical field, or equivalent combination of education and experience.
Minimum of 7 years’ related experience
Ability to travel up to 25%
Legal authorization to work in the United States

PREFERRED QUALIFICATIONS THAT SET YOU APART:

OV400 certification and prior Ovation and/or DCS experience is preferred.
PE (Professional Engineer) or PMP
Past experience as site manager or project manager
Past demonstrated leadership

Our Offer To You:

Our compensation philosophy is simple: We pay a competitive base salary, within the local market in which we operate, and reward performance during the annual merit review process. The salary range for this role is $120,000-$151,000, commensurate with the skills, talent, capabilities, and experience each candidate brings to this role.

We recognize the importance of employee wellbeing and know that to do your best you must have flexible, competitive benefits plans to meet you and your family’s physical, mental, financial, and social needs. We provide, a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, profit sharing retirement, tuition reimbursement, employee resource groups, recognition, and much more. Our culture prioritizes work-life balance and offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.

This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity & Inclusion at Emerson.

Our training programs and initiatives focus on end-to-end development, from onboarding through senior leadership. We provide a wide range of development opportunities, including face-to-face and virtual training, mentorship and coaching, project management, and on-the-job training.

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Source : Emerson